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Resident Liaison Officer
3 months ago
**Resident Liaison Officer**
**Start: ASAP (5 Month Contract)**
**Location: Croydon (may be required on various sites in and around Croydon)**
**Pay: £17.13 p/Hour**
**Our client**:
Our client are one of the largest Housing Associations in the South-East of England and are looking for a Resident Liaison Officer to join their busy team.
**Main purpose of the role**:
You will be the main point of contact for residents in the delivery of estate services, planned re-investment and maintenance works and projects.
You will have to liaise with residents in the shaping of services and identifying requirements, deal with complaints and analyse customer satisfaction and feedback.
**Main duties & responsibilities**:
- To act as the primary point of contact for residents having work carried out to their home, estate or communal areas
- To attend pre
- work surveys.
- To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. This may involve supporting other teams or departments.
- Regularly visit site/open properties and ensure residents are kept fully informed of what work will be taking place and when
- Deal with complaints including initial and follow up visits and investigations. Liaise with the Customer Experience Team to prepare responses and lessons learnt
- Analyse performance figures and customer satisfaction surveys. Prepare and present KPI and any other data/reports. Attend progress and Core group meetings as and when needed
**Ideal person specification**:
- Previous experience of working in an Asset Management/Property function
- Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders
- Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation
**IMPORTANT INFORMATION**
**Noble Recruiting Limited is an independent, family-run recruitment agency, based in Wickford, Essex. We are an equal opportunities employer and have been acting as an employment agency for permanent recruitment and an employment business for the supply of temporary workers for over 15 years.**
**Job Types**: Full-time, Temporary contract
Contract length: 5 months
**Salary**: £17.13 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Croydon: reliably commute or plan to relocate before starting work (required)
Work Location: In person