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Enablement Support Officer

3 months ago

Croydon, United Kingdom Croydon Council Full time

**Enablement Support Officer**

Croydon is a diverse borough, and our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs & Homelessness Service has been redesigned. Our ambition is to create a service which is understood, fair, accessible and residents are active participants in their journey towards finding a settled home.

We are seeking a dynamic and collaborative individual to join our team to provide the best possible service to support tackling homelessness in Croydon. If you are passionate about improving services for residents and working in a fast paced and rewarding environment, then we have the right role for you.

The Enablement Officer is a key role in our team and is responsible for working with residents to prevent homelessness and supporting them with finding sustainable long-term solutions such as finding employment, moving home, budgeting and debt management.

**About the role**:
Early engagement with the resident to fully explore the issues or challenges they face and the underlying reasons which could include loss of employment, loss of tenancy, threat of loss of tenancy, increase in rent, change in income, benefit cap.

Identifying barriers for residents such as training opportunities to seek employment, sourcing childcare, managing their budget. Finding solutions to these problems and working with the customer to overcome these obstacles.

Interviewing residents, giving advice and signposting, acting as a representative to ensure they have access to services and benefits that they are entitled to

**About you**
- Ability to understand and interpret complex regulations and legislation
- Welfare benefits/reform work experience. This experience must include a substantial element of developing solutions for customers who are impacted by welfare reform changes.
- Experience of contributing to the delivery of services which actively improve residents lives and involve changing behaviours.
- Awareness of the issues faced by poverty and ill health.

**What we offer**

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. We offer a generous pay and benefits package including generous annual leave entitlement up to 31 days (eligibility criteria applies), access to the Local Government Pension scheme and more.

If you want to be part of a team in delivering positive outcomes for the Council and residents of Croydon and believe you have the skills and experience to be successful in this role, we would love to hear from you.

**Key dates**

Application Deadline 14 June 2024 at 11:59pm

**Equal opportunities statement**

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.