Head of Relocation Services

6 months ago

Wallingford, United Kingdom Restore PLC Full time

**Business Unit: Harrow Green**

**Location: Wallingford, Oxfordshire OX10 9SJ**

**Contract Type: Permanent - Full Time**

**Hours: 37.5 Monday to Friday**

**Salary: Competitive**
- Do you want to work in a vibrant and rapidly growing business? Due to growth here at Restore, we have an exciting and permanent opportunity for someone who is looking for not just “a job” but a career as a Head of Relocation Services at our brand new site on the outskirts of Oxford.
- The Head of Relocation Services is a leadership role, fully accountable for the operations within their geographical area. This leadership role provides the right role guidance, direction and coaching to ensure their team delivers a sector-leading service in operations and a continuously improving experience for customers to ensure we are the leading corporate and life sciences relocations business.
- As this is a new location for Restore, the focus will be for you to grow the business, recruit a successful team around you and work towards becoming one of the best branches across the Restore and Harrow Green network.
- **RESPONSIBILITIES**
- Responsible for all operational delivery - areas of accountability include but are not limited to safety & compliance, premises and fleet, project & move management, customer satisfaction, people
- Able to provide strong financial delivery through budgetary / P&L management
- Accountable for leading the teams engagingly, creating an environment where they are at their best and are empowered to deliver the right outcomes for their customers
- Lead the team in a customer-focused way, where every decision and action continuously improves the customer experience
- Build trusted collaborative relationships with other senior managers/leaders within the Restore group
- Lead the solution design process to maximise outcomes in terms of savings, efficiency, and risk mitigation

**ABOUT YOU**
- Motivational leader who inspires performance in others
- Excellent communication and presentation skills to engage stakeholders at all levels
- Builds rapport and trusted relationships, where everyone works together to achieve shared goals
- Takes ownership of their own and their team’s actions to achieve business goals
- Strong commercial awareness and management of P&L responsibilities
- Focused on outcomes and delivering the right thing for the customer and the business
- Have experience of large volume, warehouse and operations, relocations/diary management experience is desirable
- B2B experience is essential
- Hold a Transport Managers CPC licence or be prepared to achieve soon after commencement of the role
- As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation.
- An Inclusive Approach
- We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

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