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Independence and Wellbeing Advisor

4 months ago

Ipswich, United Kingdom Suffolk County Council Full time

**Suffolk County Council - Beacon House, Ipswich, Suffolk IP1 5PB / On-site**_ _**:

- **£23,893 per annum (pro rata if part time)**:

- **37 hours per week**_ -_** Flexible working options available**:

- **Permanent**

An exciting opportunity has arisen to join the Suffolk County Council (SCC)** **Customer First Team as an **Independence and Wellbeing Advisor **working from Beacon House in** Ipswich**.
- Would you like to work in an incredibly varied, challenging and rewarding role?
- Are you looking to start a career in Social Work?
- Are you passionate about making a positive difference in the lives of children and adults in Suffolk?

**Your role**

You will be:

- the first point of contact for social care enquiries relating to Suffolk residents, including Adult Services, Children and Young People’s Services and Mental Health referrals
- responsible for dealing with a wide range of people with a variety of queries and demands of differing complexity. Some contacts will be from vulnerable individuals, and you will be expected to use your skills and knowledge to support customers to achieve the best outcome, in line with Suffolk’s organisational values, drivers and operating models.
- responsible for a seamless transition between day and night services enabling the council to fulfil its statutory duties to vulnerable adults, children and families.

This is an exciting opportunity for anyone wanting to gain experience within Social Care, this is an opportunity to develop knowledge and support those in the community.

**Your responsibilities**
- To communicate effectively with customers by demonstrating listening skills and using appropriate questioning techniques to promptly and accurately identify the reason for the customer contacting social care
- Maintain effective use of customer information systems and databases to ensure high-quality and accurate recording and data quality
- Work quickly and effectively to ensure information is passed to the appropriate team or worker as soon as possible
- Provide accurate and effective advice and guidance to customers, always seeking clarification where unsure, in order to provide accurate advice.

**You will need**:

- Good level of literacy and numeracy skills
- Evidence of continued professional development
- Relevant compute literacy (Explorer, Chrome, Word, Excel, Outlook)
- The ability to problem-solve and define a problem systematically
- To demonstrate understanding of data protection and safeguarding legislation
- The ability to clarify tasks and prioritise work to achieve deadlines
- The ability to make decisions in pressurised situations.

**The team**
Customer First works as a team to support one another, we work together to ensure a high standard of service is achieved. We have a variety of individuals within the team at differing stages in their careers and we can support career development opportunities.

We will offer an in-depth training plan, both online and face-to-face. You will be supported by a mentor throughout the start of employment as well as a direct line manager. Team Leaders will be available at all times should you have any questions.

**Shaping Careers and Learning**

We want to champion talent and seek to continuously develop everyone’s professional knowledge, potential and job satisfaction. Through accessible learning opportunities and clear career pathways we aim to identify individual strengths, diversify skill sets and enable people, from all walks of life, to build influential and impactful careers.

**Empowering Everyone**

**For more information**

**How to apply**

**Step 1 - **Read the **Job and Person Profile (docx)**

**Step 3 - **Upload a** **supporting statement** answering the following questions.**
- Please can you advise of the skills and qualities that would make you successful at this role?
- Please can you advise of a difficult situation you have dealt with, what was the outcome and how did you manage this?
- Please can you provide an example of when you have provided excellent customer service and advise what makes good customer service?
- You should use the** Supporting Statement template (docx)**:

- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

**Closing date: 11.30pm, 1 May 2024.**

**Interview date: Week commencing 6 May 2024.**

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

**As a modern and effective council, we **offer a wide variety of careers to suit people with a range of **skills, abilities and ambitions. We offer working options that **flex to reflect the way people work today and take the time to **understand and support your individual needs. We’re driven **to make a positive difference to the world around us and **en