Ford Parts Telesales Advisor

3 weeks ago


Oldham, United Kingdom OMC Motor Group, Oldham (Parts Plus) Full time

**Ford Parts Trade Telesales**

**Job Role**

Maintain our high levels of customer service to the motor trade

Answer up to 75 calls per day to existing trade customers

outbound calls to customers to promote new products and services.

To drive the standard in customer care,

To achieve sales figures by delivering a high level of service whilst selling to our external customers

**Key Responsibilities and Accountabilities**

Meet and exceed sales targets by providing a consultative sales solution to our external customers

Deliver the necessary level of sales by educating customers in the range of parts and accessories appropriate for their needs

Proactively identify new customers, and build an effective and profitable relationship

Retain existing customers through effective customer management techniques

Maintain electronic and paper records, and ensure they are up-to-date at all times

Promote and maintain a high standard of customer satisfaction in line with OMC’s values

**Person Specification**

Confident, extroverted personality with sound telephone skills

Able to self-manage and deliver new business

Positive customer-focused attitude

Good communicator, especially verbally

Resilient and adept at building commercial relationships

Able to work at a fast pace to meet deadlines

**Qualifications, Skills and Experience**

Evidence of ‘Right to Work in the UK’

Core Maths and English qualifications

Elementary knowledge of IT, e.g. Microsoft Office

Previous experience within Parts sales essential

In return you will benefit from a stable environment within one of the motor trades longest established dealer groups with the freedom to grow your skills and experience in a friendly working environment for an employer who will invest in you through regular coaching and of course the normal benefits associated with a prestige employer.

Please note, salary reflects OTE (on target earnings)

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£31,000.00 per year

Work Location: In person


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