Parts Advisor

7 months ago

Oldham, United Kingdom Inchcape Full time

**Parts Advisor - TPS Manchester North**
- £28,073.00 - 44 hours_

**Benefits**:

- **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Save as you earn plan-** reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- **Life Assurance** - we give you the peace of mind when you need it most
- **Health Shield Cash Plan - **Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- **Employee Discounts with The Showroom** - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- **Discount Gym membership** - keep fit with our big brand gym & fitness offers
- **Cycle to work scheme - **get a new bike, equipment or both
- **Employee Assistance Programme - **We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Customer Introduction Reward - **refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
- **Holiday allowance rising with length of service - **We reward long service with extra holiday
- **Great career development -** Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- **And much more.**

To achieve allocated sales targets, develop and maintain long term relationships with customers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.

**Main Responsibilities**
- Achieve personal target KPI‘s and revenue objectives with target customer sets
- Accurately identify parts to meet the customer sales requirements and be able to Identify and exploit all upsell opportunities thereby growing overall sales figures
- Record and feedback lost sales opportunities to the Sales Manager
- Ensure you provide a high level of customer service at all times to achieve high scoring customer feedback for your centre
- Build strong relationships with your clients by making relevant and regular contact with them on the phone and via face to face visits
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
- Resolve any customer concerns or complaints professionally, seeking additional support where necessary and ensure any customer complaints / disputes are handled professionally and swiftly
- Ensure that customers are aware of their credit situation and if credit escalations are require follow the TPS Guidelines in the Operations Manual
- Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
- Ability to use multiple systems to complete work/orders (e.g. use of EKTA/vin-lookup to search and order parts)
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines

To be a success in this role, you will have:

- Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers or experience of selling in a fast paced and/or telesales environment
- Ability to build strong and trusting relationships
- Ability to relate well to others and work as part of a team
- Excellent communication skills and telephone manner
- Good IT skills
- Demonstrates excellent attention to detail and accurate record-keeping

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

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