Customer Service Advisor

2 weeks ago


Newtownards, United Kingdom Hughes Insurance Full time

**Customer Service Advisor (Part-time, Compressed hours or Full-time)**

**Location**: We typically work from home with the flexibility to work in the Newtownards Office 2 days per week, although not mandatory.

**Salary**: £21,000 - £23,500 per annum, non-negotiable.

We also offer the following **benefits**:

- 26 days annual leave plus 7 statutory days
- On target bonus of 10% of annual salary
- 4% pension contributions
- Working from home allowance
- Heavily discounted Car and Home Insurance for employees and their friends and family
- Paid Maternity and Paternity Leave
- 15 hours of paid “My Time” to dedicate to Wellbeing and/or Self Development
- Perks at Work
- Purchase Annual Leave Scheme
- Free online fitness classes including Pilates and yoga.
- Employer supported volunteering - two paid days a year to dedicate to volunteering.
- Death in Service benefits
- Subsidised professional fees.
- Fully funded professional CII qualifications.

**Hours**: This role is available part-time or full time. We offer other flexible work options, such as compressed hours.

Working within our virtual call centre as part of our Customer Service Team, you will handle inbound and outbound calls from existing customers. You will be responsibility for completing transactions such as mid-term changes, mid-term transfers and other ad hoc queries relating to existing customers insurance policies.

You will be required to advise, recommend, sell and service appropriate insurance products to meet the demands and needs of our customers.

A full comprehensive training programme is delivered upon appointment into the role to ensure you are competent to service our insurance products and use our operating system.

**Person specification**:

- At least 2 years’ Personal Lines insurance experience, ideally with motor products.
- You have experience of communicating clearly and effectively with customers over the phone.
- You have experience of delivering first class customer service and enjoy working with people.

Interviews are scheduled to take place week commencing 24th April 2023 virtually, with slots throughout the working day and early/late slots will be available. If you would prefer an in-person interview for any reason, these can be arranged.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,000.00-£23,500.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Flexitime
- Free fitness classes
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Work Location: One location

Reference ID: CSA/0423

Flextime



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