Customer Service Advisor

3 weeks ago


Newtownards, United Kingdom MPA Recruitment Full time

**Job: Customer service Advisor**

**Type: Temporary**

**Location: Newtownards**

**Salary: £10.98PH**

**Hours of work: Monday to Friday 9am - 5pm**

The CSU Advisor will support the Manager to deliver excellent customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. The CSU Advisor will accurately diagnose and record repairs for tenants and work in partnership with others to resolve issues.

**The main duties and responsibilities of the role**:
1. Responding in a timely and professional manner to customer contact using a range of communication methods.

2. Recording repairs for customers from various means of contact e.g., phone, counter, and web reporting

3. Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs

4. Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants)

5. Using a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs

6. Implementing/advising on policies and procedures including response maintenance and other business areas where required

7. Take an active and positive role within the team, working together to meet business objectives

8. Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate

9. Recording Grounds Maintenance repairs & booking appointments for Grounds Maintenance inspections

10. Arranging Gas and other required Health and Safety checks by appointment

11. Carrying out customer surveys when requested

**Criteria**:
1. (i) Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience

Or

(ii) Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience

Or

(iii) Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training

**Desirable**:
(i) Experience of direct delivery of relevant customer service to the public via telephone or face to face

(ii) Experience in dealing appropriately with customers in a challenging environment

(iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.

**Apply**

Or for further information and a confidential discussion on this post please call Stacey at our Belfast office on 02891313972

Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.

MPA Recruitment are operating as an Employment Business in relation to this vacancy.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £10.98 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newtownards: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: SH-CSU



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