Litigation Assistant

4 weeks ago

Leamington Spa, United Kingdom Wright Hassall Full time

Job Advert

We are looking to recruit a Litigation Assistant to support our Debt Recovery department. To ensure the effective recovery of our clients’ unpaid debts from both customers and companies through either a process of negotiation and agreement with “debtors” or via the mechanisms of the court system in accordance with the Civil Procedure Rules (“CPR”) and litigation procedures.

**Responsibilities**:

- Working as part of a team to process a high volume of litigation cases within set SLA’s.
- Using the dialler system to facilitate outbound calls Courts, Solicitors and the Land Registry in order to review matters.
- Drafting Letters of Claim, Claim Forms, Particulars of Claim, Judgment requests, Interim Applications, Witness Statements, Court documents and instructions to Agents or Counsel.
- Reviewing reports and trackers to ensure files are actioned accordingly.
- Assisting with enquiries from clients.
- Successfully assess customer affordability in-line with TCF/FCA guidelines to negotiate realistic repayment plans.
- Achieving set targets in volume collections and productivity KPIs.
- Using the debt management system to accurately record and note details of calls, key critical dates, payment plans and store documents.
- Request templated and draft ad-hoc written communications.
- Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution.
- Managing deadlines and competing work priorities
- Adhere to DPA and company data security procedures to ensure the full protection of all customer, company and client data.
- Any other duties within the scope and spirit of the post as required.

**Person Specification**:

- Understanding of debt recovery processes in a consumer and/or commercial debt sector including knowledge of litigation processes from issuing claims through to varying enforcement methods.
- Experience gained in a DCA, Debt Purchaser, Legal, Financial services, and/or Credit Control environment.
- Excellent knowledge of both litigation and debt collection rules and regulations (including FCA, Civil Procedure Rules, DPA and OFCom).
- Experience within a high volume, process driven, working environment.

**Benefits**

We offer a competitive salary and excellent benefits package, including 22 days annual leave pension, training and development, life assurance, healthcare scheme, subsidised gym membership, on-site parking, canteen and an active social committee.

Wright Hassall values the differences and advantages that a diverse workforce brings to the firm, and is committed to ensuring that all applicants are valued as individuals and treated with respect and fairness.

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