Senior Administrator

6 months ago

Leeds, United Kingdom Irwin Mitchell Full time

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ - something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm - we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

**Your Role and What You'll Be Doing**

Our experienced pensions team works extensively with pension trustees and sponsors on all things pensions, including pensions on business sales, pension disputes and outsourcing public and private sector, off shore pensions.

You will work primarily with the Pension team Case Manager [Metlife] and support team on a legal trustee service, largely focused on a long term contract with a major insurer. The core provision is a life insurance plan and so given that you will be dealing with people who have recently suffered bereavement, you must be passionate about client care and always strive to act with tact and discretion even in sometimes challenging circumstances. In addition to this, you will be expected to support with wider Pensions Team administrative tasks.

**What You’ll Be Doing**

**General -**
- Preparation of calendar reminders and case management tables
- Reviewing forms against standard checklists and preparing communications from standards on Autodocs
- Dealing with telephone and online enquiries from contract users
- Dealing with urgent typing support requests and maintaining records
- Typing of records in standard format
- Dealing with administrative tasks from the wider Pensions Team.

**Specific Duties**:
MetLife/Death Benefits:
- Reviewing new Death Benefit claims received from client insurer MetLife - determining whether it’s a fast track or normal track case
- Drafting correspondence to beneficiaries using contract express to populate correspondence
- Dealing with incoming telephone enquiries from beneficiary’s and contract users
- Processing Death Benefit payments using 3E - advising client insurers of payments
- Managing the Death Benefit spreadsheet to track updates on claims - sending chasers to beneficiaries
- Processing new incoming Pension Admission forms received from employers, signing off the documents and sending signed documentation to employers participating.
- Dealing with all incoming post received and logging post to keep a record of documentation
- Producing settlement letters to send to beneficiaries once accounts have authorised payments
- Dealing with payment queries from accounts/beneficiaries
- Pensions/Admission Forms
- Processing new incoming Pension Admission forms received from employers, signing off the documents and sending signed documentation to employers participating.
- Updating the spreadsheet with new company information and monitoring the tracker

FURBS:
- Assisting with FURBS documentation and dealing with the database as and when requested
- Canopius
- Monitor ID and AML checks for new clients

Trustee Actions;
- Coordinate monthly meetings for the pensions team and circulate documentation

**About You**
- Strong attention to detail
- Great communication skills and ability to communicate sympathetically including by telephone.
- Strong office skills including Outlook, imanage, Word/Excel and related programmes

We’re proud of our values, and we’re looking for people who share them
- To be pioneering with an imaginative outlook
- To be approachable and caring
- To be tenacious in the pursuit of our objectives
- To be efficient in the provision of our services
- To work with a foundation of integrity.

**Our Benefits - What We Can Offer You**
- 25 days annual leave, with the opportunity to buy additional leave
- Two fundraising days in a year to give back to the community (fully paid)
- Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace whe

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