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Customer Service Advisor
4 months ago
This role will suit someone with a keen attitude who is willing to learn/take on a new challenge.
There is a lot of technical knowledge to learn so will need to be capable of maintaining high amounts of information.
**Duties of the role include**
- Resolving complaints with accuracy and efficiency; with a range of causes from faulty or incorrect products, installation troubleshooting and delayed delivery dates
- Booking Service Calls, liaising with Service engineer to report findings and resolve.
- Maintain thorough and accurate records of complaints.
- Learn how to utilise technology and database systems to deliver excellent service.
- Coordinate with suppliers to arrange replacement goods, item repairs and warranty advice.
- Effectively communicates with customers on delivery/collection dates for replacement** parts.**
**To be considered for the role you must have**:
- Effective problem-solving skills.
- Well-developed oral and written communication skills
- Can operate pro-actively as an individual and in a team within a fast-paced environment.
- Experience with using Microsoft Windows and Microsoft office suite.
**Benefits**
On site parking
Easily commutable by car or public transport
Great working environment
Monday to Friday - 8.00am - 4.30pm
£10.50-11.00 per hour