Technical Support Executive-medical Devices
7 days ago
Vitalograph is a world leading manufacturer of medical respiratory diagnostic devices and software, used in the diagnosis of respiratory disorders, in Primary Care, Secondary Care and Occupational Health.
To be successful as an In-House Service Technician at Vitalograph you should be professional, customer focused, proficient at servicing devices, and be adept at troubleshooting problems. A top In-House Service Technician should be efficient, effective, be a good listener and be able to build instant rapport with customers.
**Your duties will include**:
- Carry out routine calibrations, repairs, planned preventative maintenance and, test and certification procedures as required
- Carry out the testing and set up of systems prior to despatch to customers
- Take ownership of the resolution of individual issues and follow through to an effective conclusion
- Prioritise issues and effectively communicate with customers and Vitalograph personnel on status and progress
- Available, in agreement with the Service Manager, to visit customer sites to resolve an ongoing issue, support field personnel or assist in installations
- Inform and advise customers on Vitalograph and 3rd party products and solutions
- Promote Vitalograph and 3rd party products, services, and solutions, actively seeking and identifying sales opportunities and passing all relevant details to the territory sales representative using the CRM
- Ensure all customer related records in the CRM and any other database are complete, accurate and current
- Support sales, service, and marketing activities
- Assist in improving existing internal processes relating to sales, service, and customer support, offering suggestions for business process improvements and efficiencies
- Provide relevant reports and statistics as required
**Skills and experience required**:
- Ability to effectively manage multiple tasks at a time, prioritise as necessary so that all clients receive the highest level of customer service.
- Experience servicing electromechanical and/or PC based devices, preferably medical devices
- Technical/IT experience including networking systems with a good knowledge of MS-Windows operating systems
- General PC hardware knowledge including, but not limited to, USB, serial devices (com ports) and printers
- Ability to visualise issues over the phone and describe diagnostic or corrective actions to non-experts without direct access to their systems
- Must have clear, concise written and verbal communication skills
- Strong knowledge of product repair and maintenance processes
- Understanding of ISO 13485, Medical Devices Directive and GCP as required (training will be given)
- Training will also be given on Vitalograph products and procedures
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company events
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- BUCKINGHAM: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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