Customer Service Advisor

4 weeks ago


Horsham, United Kingdom Docex360 Limited Full time

Docex360 are a managed print and IT services provider in Horsham, West Sussex. We are looking to recruit a Customer Service Advisor to work in a small, but busy office environment on a full time, permanent basis.

This key role is a vital part of the organisation and is largely led by customer interaction as well as daily back-office administration.

**Role and responsibilities to include**:

- To be the first point of contact for new and existing customers
- Log all service related calls on in-house system and organise service engineers to attend calls. Follow up and order parts through suppliers and keep customers updated
- Order new kit, arrange delivery dates with customers and co-ordinate the networking of new machines
- Liaise with management at head office, suppliers and customers at all levels
- Keep track of all on-site consumables and replenish stock
- Provide high level of customer service
- Load supplier invoices onto accounts package and reconcile against purchases made

**Experience, skills and qualities required**:

- Customer service or administration experience preferable
- The ability to work under pressure in time sensitive role
- Good time keeping and communication skills are imperative
- Be able to take ownership of workload

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: One location



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