Client Support Executive

3 weeks ago

Belfast, United Kingdom Kainos Full time

**Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?**

As a Client Support Executive (Associate) at Kainos, you will work co-operatively with colleagues within the Testing Team to understand customer requirements. With the guidance from more Senior Consultants, you will also help provide customer _value-add _service from the Smart Automated Testing and Audit Applications.

You will work as part of a large global team, acting as the first point of contact to support our clients with the day to day service of successful cloud-based **Smart** Automated Testing and Audit Applications across our world-wide customer-base.

You will be responsible for:

- Providing product information to our key customers as part of the Kainos Smart **Gold Service, **enabling our customers to maximise value-add from the Kainos Smart Automated Testing and Audit Toolsets.
- Understanding customer needs - You will perform analysis of customers’ Workday configuration and understand the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business.
- Customer upskilling - You will help transfer knowledge of the **Smart** Automated Testing and Audit Applications to customer teams and colleagues.
- Contributing to Continuous Improvement - Outside of customer engagements, you will contribute to the continuous improvement of the Kainos Smart Testing and Audit products by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc.
- Working as part of team - You will deliver as part of a team, supported by experienced consultants and supporting team members. You will also support your colleagues to foster an inclusive culture in all that you do.
- Defining, designing, building and refining test packs - From initial discovery of the customers’ specific configuration, you will be trained to help define the scope of appropriate tests to be created, ensuring they are aligned with the customers’ test strategy.

**MINIMUM (ESSENTIAL) REQUIREMENTS**:

- Excellent customer focus, with experience building and maintaining customer relationships.
- Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs.
- Clear and effective communicator (both written and verbal) working with our global client base.
- Ability to prioritise, plan workload and meet key deadlines.
- Good commercial awareness and understanding of project and business dynamics.
- Excellent attention to detail.
- Business, Finance, Computer Science or related degree.
- Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision.

**Desirable**
- A developed understanding of manual and automated testing.
- Exposure to software development, business analysis or quality assurance/test consulting environment.
- Experience in the implementation of or a Subject Matter Expert within on-premise or cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM.
- Experience of the **Workday** Application Suite.

**WHO YOU ARE**:
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.

**ABOUT US**

**WHO YOU ARE**:
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being **determined** in how obstacles are overcome; **honest** when dealing with others; **respectful** of how you treat others; **creative** to find solutions to complex problems and **cooperative** by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.

In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences. Kainos has a policy on the recruitment of ex-offenders (available on request).

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