Customer Service Assistant

5 months ago

Worcester, United Kingdom Worcestershire Association of Carers Full time

**Customer Service Assistant - CV's and Covering Letter Required. CV's only will not be considered**

**Responsible to**: Carer Support Manager

**Place of work**: Worcester Office

**Contract type**: Permanent

**Pay scale**: £21,966 (pro rata for part time hours) pay award pending.

**Hours**: Post 1: 30 hours Monday to Thursday.

Post 2: 30 hours Tuesday to Friday.

**About us**

Worcestershire Association of Carers is a registered charity that was founded in 1997. We act as an independent source of information, advice and support for unpaid carers across the County.

**About the role**
- To be the welcoming “front door” at Worcestershire Association of Carers.
- Be professional, positive and calm, with a can-do attitude for anyone contacting the organisation.
- Provide excellent customer service at all times.
- Provide consistent and accurate administrative and project support across a range of duties.
- Develop and maintain excellent working relationships with internal and external customers, including sub-contractors.

**Specific responsibilities**:

- Work as part of the team to provide consistent coverage of the helplines, navigating people to the correct service to include the Carers Hub.
- Work as part of the team to ensure referrals for all services are screened, are appropriate, within set time scales and are recorded on CharityLog (CRM) and directed to the correct service in a timely manner.
- Work to proactively promote and support carers to access digital resources to enable them to help themselves, including booking virtual appointments with the team and using social media.
- Engage and support carers to book their own training via the website, provide reminders and follow up calls to build confidence and nurture attendance.
- Process all course/training bookings and record these details on CharityLog (CRM) in an accurate and timely manner.
- Support Carers through signposting and referrals to transport, replacement care/sitting services and accessing venues.
- Contribute to service evaluation through the issue and digital recording of responses to evaluation questionnaires.
- Ensure all incoming post is received, processed and digitally scanned to the correct service, and correspondence is issued and actioned on a daily basis.
- Be the backup point of contact for lone workers and act as an Office Responsible Person.
- Process, issue and maintain the Carers Emergency Cards, Worcestershire Association of Carers memberships and Datalink pots.
- Assist in the production and stocking of promotional literature as directed by the Marketing and Communications Lead.
- Manage the room booking system for the office and ensure meeting rooms are prepared for meetings.
- Ensure all office equipment, printers, fax, alarm etc. are accessible and functional and order and maintain stationery & office supplies.
- Work with the Marketing & Communications Lead & Training and Development Manager to undertake mail shots, photocopying and distribution of promotional and course materials as and when required.
- Help and support volunteers working within the Customer Service Team.
- Provide occasional holiday cover on an overtime basis.

**General**
- Be responsible for keeping accurate and appropriate records across all digital platforms. used within the organisation.
- Increase awareness of the needs of carers and promote carer services.
- Act as a support for colleagues and share information, knowledge, and good practice, whist Attend all training, staff meetings and organisational events as required.
- Develop and maintain positive working relationships with colleagues.
- Comply with all organisational and departmental policies and procedures to include internal and external quality assurance processes.
- Understand the importance of UK GDPR and data protection and the level of responsibility required in this role.
- Work within a framework of safeguarding, equal opportunity, and confidentiality.

**Person Specification**
- Good interpersonal skills with a commitment to providing excellent customer service both internally and externally.
- Strong IT skills - e.g. Microsoft Office 365, and aptitude for using bespoke Customer Relationship Management (CRM) programmes.
- Proactive problem solver with a can-do attitude.
- Ability to deal sensitively and calmly with people face to face and on the phone.
- Able to build positive working relationships with colleagues and external partners.
- Good written and verbal communication skills with an eye for detail and ability to present information clearly.
- Strong administrative planning and time management skills, well organised and able to work under pressure, on occasions, to tight deadlines.
- Ability to work as part of a team whilst being proactive and using your own initiative.
- Understanding of and commitment to Equality & Diversity, safeguarding and confidentiality.

**Other information**
- Ability to travel to and from our office location.
- Willing to undert

  • Retail Customer Assistant

    5 months ago

    Worcester, United Kingdom Royal Voluntary Service Full time

    **Royal Voluntary Service** has an opportunity available for a **Retail Customer Assistant** to join our team at **Worcestershire Royal Hospital, Meadow Level 1, Newton Road, Worcester, WR5 1JG**. You will join us on a **part-time, permanent basis**, and in return, you will receive a competitive salary of £**11.72 per hour (FTE £21,396 per...

  • Retail Customer Assistant

    5 months ago

    Worcester, United Kingdom Royal Voluntary Service Full time

    **Royal Voluntary Service** has an opportunity available for a **Retail Customer Assistant** to join our team at **Worcestershire Royal Hospital, Meadow Level 1, Newton Road, Worcester, WR5 1JG**. You will join us on a **part-time, permanent basis**, and in return, you will receive a competitive salary of £**11.72 per hour (FTE £21,396 per...

  • Customer Service Assistant

    6 months ago

    Worcester, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Great Witley, WR6 6HU **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    5 months ago

    Worcester, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Worcester, WR8 0BZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.90 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    5 months ago

    Worcester, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Worcester, WR8 0BZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Upto£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express *Transport required* We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    4 weeks ago

    Worcester, Worcestershire, United Kingdom Farmfoods Full time

    Job Summary:We are seeking a reliable and friendly Retail Assistant to join our team at Farmfoods. As a Retail Assistant, you will be responsible for providing excellent customer service, handling stock, and working collaboratively with your team to maintain a safe and clean shopping environment.Key Responsibilities:Provide a warm and welcoming experience...

  • Customer Service Assistant

    5 months ago

    Worcester, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a...

  • Customer Service Assistant

    6 months ago

    Worcester, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes...

  • Retail / Customer Service Assistant

    5 months ago

    Worcester, United Kingdom Specsavers Full time

    **Retail / Customer Service Assistant Job Description** **Working hours: Full time, 40 hours a week - weekend working essential** **Experience level: Previous Optical experience is advantageous but not essential for this role** - **Full Training provided - with great career progression opportunities**_ Have you ever considered a career in optics, are you...

  • Retail / Customer Service Assistant

    5 months ago

    Worcester, United Kingdom Specsavers Full time

    **Retail / Customer Service Assistant Job Description** **Working hours: Full time, 37.5 hours a week - weekend working essential** **Experience level: Previous Optical experience is advantageous but not essential for this role** - **Full Training provided - with great career progression opportunities**_ Have you ever considered a career in optics, are...

  • Customer Service Assistant

    5 months ago

    Worcester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - WorcesterCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...

  • Customer Service Assistant

    5 months ago

    Worcester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - WorcesterCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...

  • Service & Safety Customer Assistant

    5 months ago

    Worcester, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** Work Pattern: Wednesday - 14.00 - 18.00 Thursday 10.00-14.00 Friday 10.00-14.00 Saturday 10.00-14.00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store...

  • Service & Safety Customer Assistant

    5 months ago

    Worcester, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** Work Pattern: SUNDAY 10.30-16.30 MONDAY 10.00-14.00 TUESDAY 10.00-14.00 WEDNESDAY 10.00-14.00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a...

  • Sales & Customer Service Assistant

    6 months ago

    Worcester, United Kingdom Green Lighting Ltd Full time

    GL (Green Lighting Ltd) design, manufacturer and import lighting and electrical accessories to the UK House Building industry. Based in Worcester, GL supply to developers, electrical contractors and wholesalers nationwide. As the organisation is expanding, an excellent opportunity has arisen for you to join our award winning company. We are looking to a...

  • Customer Service Ambassador

    2 weeks ago

    Worcester, Worcestershire, United Kingdom Marks and Spencer Full time

    Job SummaryAs a Saturday Shop Assistant at Marks and Spencer, you will play a vital role in providing exceptional customer service and supporting the store team. Key responsibilities include welcoming customers, navigating store layouts, and engaging with colleagues to maintain a seamless shopping experience. Key ResponsibilitiesDevelop a rapport with...

  • Customer Service Representative

    4 weeks ago

    Worcester, Worcestershire, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant RoleAbout the RoleWe are looking for a Customer Service Assistant to join our team at Tenpin Ltd. As a Customer Service Assistant, you will be responsible for delivering an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales...

  • Customer Service/admin

    5 months ago

    Worcester, United Kingdom Pertemps Network Group Full time

    **Customer Service/Admin**: - 484116019**£11.50 - £12 Per Hour** - Full Time**Permanent** **Worcester, Hereford and Worcester** **Customer Service And Call Centre** **Job Description**: - Job Title: Customer Service/Administrator - Location: Worcester, WR6 - Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM or - Hourly Wage: £11.50 - £12.00 - Are...

  • Customer Service Specialist

    2 months ago

    Worcester, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Worcester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...

  • Customer Service Representative

    5 months ago

    Worcester, United Kingdom Athena Worksufaces Ltd Full time

    If you are looking for a new challenge with a market leader who designs and manufactures granite, quartz and porcelain worktops for some of the biggest housebuilders in the UK, Athena Worksurfaces LTD is the one for you. We are looking for a service advisor to join our team and act as a liaison between our customers and our sub contractors. **Service...