Service & Safety Customer Assistant

3 weeks ago

Worcester, United Kingdom M&S Full time

**Summary**

Service and Safety Assistant
**All the details**

Work Pattern:
Wednesday - 14.00 - 18.00
Thursday 10.00-14.00
Friday 10.00-14.00
Saturday 10.00-14.00

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

  • Customer Services Advisor

    2 months ago

    Worcester, United Kingdom Start Traffic Ltd ta Start Safety Full time

    **Start Safety** is an e-commerce business supplying road traffic and safety related products to the UK and Internationally. We are currently looking to recruit a full-time Customer Services Advisor to join our team based at WR3 8TD. **The Role**: - Investigating and resolving customers' issues - Processing Customer Returns - Re-issuing of Customer...

  • Customer Services Advisor

    2 days ago

    Worcester, United Kingdom Start Traffic Ltd ta Start Safety Full time

    **Start Safety** is an e-commerce business supplying road traffic and safety related products to the UK and Internationally. We are currently looking to recruit a full-time Customer Services Advisor to join our team based at WR3 8TD. **The Role**: - Investigating and resolving customers' issues - Processing Customer Returns - Re-issuing of Customer...

  • Service & Safety Customer Assistant

    3 weeks ago

    Worcester, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** Work Pattern: SUNDAY 10.30-16.30 MONDAY 10.00-14.00 TUESDAY 10.00-14.00 WEDNESDAY 10.00-14.00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a...

  • Retail Customer Assistant

    2 weeks ago

    Worcester, United Kingdom Royal Voluntary Service Full time

    **Royal Voluntary Service** has an opportunity available for a **Retail Customer Assistant** to join our team at **Worcestershire Royal Hospital, Meadow Level 1, Newton Road, Worcester, WR5 1JG**. You will join us on a **part-time, permanent basis**, and in return, you will receive a competitive salary of £**11.72 per hour (FTE £21,396 per...

  • Retail Customer Assistant

    2 weeks ago

    Worcester, United Kingdom Royal Voluntary Service Full time

    **Royal Voluntary Service** has an opportunity available for a **Retail Customer Assistant** to join our team at **Worcestershire Royal Hospital, Meadow Level 1, Newton Road, Worcester, WR5 1JG**. You will join us on a **part-time, permanent basis**, and in return, you will receive a competitive salary of £**11.72 per hour (FTE £21,396 per...

  • Service & Safety Customer Assistant - Worcester

    1 month ago

    Worcester, Worcestershire, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsWork Pattern: Tuesday Thursday Friday Saturday Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques...

  • Customer Service Assistant

    2 weeks ago

    Worcester, Worcestershire, United Kingdom West Midlands Trains Full time

    £21,504 raising to £25,392 after successful completion of probationAs part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.We are committed to delivering a safe and reliable train service, by...

  • Customer Service Assistant

    3 weeks ago

    Worcester, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a...

  • Customer Service Assistant

    4 weeks ago

    Worcester, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes...

  • Customer Service Assistant

    4 weeks ago

    Worcester, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes...

  • Customer Service Assistant

    1 month ago

    Worcester, Worcestershire, United Kingdom Chartwells - Universities Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.As a...

  • Customer Service Assistant

    4 weeks ago

    Worcester, Worcestershire, United Kingdom Chartwells - Universities Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.As a...

  • Service & Safety Customer Assistant - Worcester

    4 weeks ago

    WORCESTER, United Kingdom MARKS&SPENCER Full time

    Work Pattern: Tuesday 14.00-18.00 Thursday 14.00 - 18.00 Friday 10.00 -18.00 Saturday 14.00 -18.00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of...

  • Service & Safety Customer Assistant - Worcester

    4 weeks ago

    WORCESTER, United Kingdom MARKS&SPENCER Full time

    Work Pattern: Wednesday - 14.00 - 18.00 Thursday 10.00-14.00 Friday 10.00-14.00 Saturday 10.00-14.00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of...

  • Service & Safety Customer Assistant - Worcester

    4 weeks ago

    WORCESTER, United Kingdom MARKS&SPENCER Full time

    Work Pattern: SUNDAY 10.30-16.30 MONDAY 10.00-14.00 TUESDAY 10.00-14.00 WEDNESDAY 10.00-14.00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting...

  • Service & Safety Customer Assistant - Worcester

    2 months ago

    Worcester, Worcestershire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:SUNDAY MONDAY TUESDAY WEDNESDAY Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and...

  • Service & Safety Customer Assistant - Worcester

    2 months ago

    Worcester, Worcestershire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:Wednesday Thursday Friday Saturday Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and...

  • Service & Safety Customer Assistant - Worcester

    2 months ago

    WORCESTER, United Kingdom MARKS&SPENCER Full time

    Work Pattern: Wednesday - 14.00 - 18.00 Thursday 10.00-14.00 Friday 10.00-14.00 Saturday 10.00-14.00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of...

  • Service & Safety Customer Assistant - Worcester

    2 months ago

    WORCESTER, United Kingdom MARKS&SPENCER Full time

    Work Pattern: Tuesday 14.00-18.00 Thursday 14.00 - 18.00 Friday 10.00 -18.00 Saturday 14.00 -18.00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of...

  • Service & Safety Customer Assistant - Worcester

    2 months ago

    WORCESTER, United Kingdom MARKS&SPENCER Full time

    Work Pattern: SUNDAY 10.30-16.30 MONDAY 10.00-14.00 TUESDAY 10.00-14.00 WEDNESDAY 10.00-14.00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting...