Ict Head of Operations

1 month ago

Swindon, United Kingdom SKILLS DIRECT LTD Full time

Key accountabilities, duties and responsibilities:
**Team Management**
- Directly line manage the Facilities Manager and ICT Manager in all aspects, this including coaching, support and performance management
- Manage, lead and monitor the performance of the ICT & Facilities Team with effective performance management
- Bring standardisation and efficiency to the Operational teams, their responsibilities and across the business

**Assets**
- Responsible for ICT & Estates assets
- Lead on asset quality, management and relevant project work for Estate, Facilities & ICT assets located across the company, including maintenance and sustainability
- Lead on an annual development plan for Estates, Facilities & ICT assets to ensure sustainability and retained value, where possible
- Ensure data from regularly updated DfE condition surveys underpins the appropriate use of the company
- Oversee maintenance of the central asset register, including delivery of timely information for budget management and resource planning

**Budgets & Financial Management**
- Responsible for the company Facilities and ICT budget and 5-year development plan
- Oversee the Facilities and ICT budget and advise accordingly on areas of opportunity and or concern
- Lead on ensuring Budgets are set annually addressing areas of Risk and need per provision as a priority
- Oversee the implementation of a preferred supplier list (PSL) for all activities ensuring relevant procurement regulations are undertaken
- To work with ELT & SMT to deliver the company's planned capital investment, developing an agile strategic approach to proactively managing the estate and its infrastructure through use of the allocated funds and grants
- Oversee the contracts related to operational team responsibilities ensuring they are compliant and in line with quality control

**Risk Management**
- Lead on risk management for Operations Teams through delegated responsibility from the Director of Operations, including input into the central risk register, coordinating action plans with individual provisions and monitoring compliance
- To advise on budget control for Facilities and ICT to mitigate unnecessary risk
- Oversee the completion of, recording and follow up actions against a proactive approach to risk assessment and audits or inspections
- Ensure all duties carried out by the Operations team are in line with the company's Health and Safety policies, undertaking risk assessments where appropriate
- Ensure the buildings and external areas are maintained to ensure good Health and Safety practices, working with our PFI site contractors where required
- Lead on the development and training for critical incident processes and procedures
- Lead on all major/critical instances where Health and Safety issues are raised with the differant sites
- To be responsible for the drafting, implementation and management of the Business Continuity Plan (BCP) and accountable and fully equipped to support critical incident response procedure
- Work within procurement legislation and VFM and be the direct contact for all external contracts

**Project Management**
- Assume the role of Project Manager (as a member of SMT) in line with delegated responsibilities, as directed by ELT, ensuring successful delivery of all projects aligned to time, cost and quality parameters with the Project Officer
- Maintain accountability for the timeline of all project work, ensuring relevant communication is shared with the required stakeholder where applicable and appropriate
- To work within Education Provision budgets with delivery of activities on or below budget and produce a business case when this is not achievable
- Lead internal resources and/or identify third party/vendor for a successful execution on all projects
- Undertake the role of Lead for Operations related projects across in line with the company Strategic Plan, associated key priorities and Operations strategy

**GDPR**
- As the GDPR Lead, work with Data Protection Officer (DPO) to ensure all areas comply with GDPR regulations, liaising with the DPO in regard to any GDPR incidents.
- In conjunction with the DPO, maintain records of processing operations
- Act as point of contact for any GDPR issues
- Assist the DPO to identify and evaluate the company's data processing activities
- Monitor data management procedures and compliance within the company
- Liaise with other organisations that process data on our behalf
- As a result of DPO audits, determine whether procedures need to be altered to comply with regulations
- Arrange for training on GDPR compliance for employees
- Respond to Subject Access Requests (SARs) and delegate responsibilities in the gathering of information for the SAR.

**Operations Development**
- Drive forward and develop key business systems for the company
- Ensure efficient use of data and technology to improve organisational systems and development
- Take ownership of the current ways of working across all areas of responsibility and implement development plans to improve utilising data to drive this.
- Take advantage of lessons learned at each stage and implement processes to take advantage of these
- Perform a key role in the sustainability plan

Our client is based over several sites in and around the Swindon area and you may be required to work from different sites, including from home.

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