Knowsley Admin Assistant
6 months ago
KEY DAY-TO-DAY RESPONSIBILITES To provide administrative support to Knowsley Community Services within the administration hub and off-site within the Primary Care Resource Centres (PCRC). Receive and process inbound referrals in accordance with locally commissioned KPI and national RTT targets. Prepare clinic sessions and documentation required by clinical / technical staff. Liaise with community venue reception staff when working within PCRC setting.
Welcome patients and direct to appropriate clinician when working within PCRC setting. Transcription typing from dictation for all clinic letters, discharge summaries, medical reports, and general correspondence for primary service and assist with typing for other service lines as required. Instruct and support patients to complete patient satisfaction surveys. Update patient demographics, attendance status and RTT pathway on hospital electronic patient administration systems (PAS and EMIS Web).
Record telephone contacts and complete administrative templates in the electronic patient record systems. Schedule follow-up appointments as requested by clinical teams and ensure patients are notified of appointments. To maintain confidentiality in respect of all patient and staff information in line with Data Protection Act. To deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.
Make telephone enquiries to patients, relatives and colleagues as required. To book appointments in accordance with trust and community guidelines. To receive and process incoming and outgoing direct and electronic mail. To attend and minute service meetings as requested.
Manage and prioritise own workload. Work as an effective team member, demonstrate good personal communication skills and actively promote excellent team and interdisciplinary relationships. Monitor and action EMIS tasks in a timely manner. GENERAL RESPONSIBILITIES To ensure efficient running of office, holding accountability for monitoring and ordering stationery, maintenance of office equipment and reporting any concerns appropriately.
To record compliments and/or complaints, reporting any complaints to KCS Admin Hub Manager. The post holder will be expected to carry out any other duties, as required, commensurate with their pay band. To work with community and wider teams to ensure a coordinated approach is provided for service delivery. The post holder will be required to facilitate and support new starters to carry out their role.
Ensure that that all patients with a planned admission are dealt with in a timely fashion, inputting patient data and arranging a TCI date as appropriate by liaising with other health professionals/ hospitals/secretaries as required.
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