Technical Help

6 months ago

Huddersfield, United Kingdom FMG Full time

**Location: Huddersfield, West Yorkshire**
**Salary: £20,961.48 to £22,897.29 depending on experience + bonus + benefits**
**Contract: Permanent**

**Hours: full time - 37.5h a week (Mon - Fri**)

Working as part of the engineering function the role is to ensure all inspections are arranged in a timely manner and the time to authorise repairs is kept to a minimum. To be able to identify if a vehicle is a potential total loss and work in line with the ABI code of practice to ensure all total losses are categorised correctly and all relevant parties are updated throughout the process.
Daily you will provide an excellent customer experience, liaise with our customers, insurance companies, independent assessors and repairers, regarding authorisation, and to resolve any problems or queries.

**What’s in it for you?**
**Salary**:

- up to £22,897.29 per annum depending on experience,
**Annual leave**:

- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday
**Pension**:

- 3% Employer Contributions.
**Financial Benefits**:

- save-as-you-earn scheme, employee referral scheme
- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
**Lifestyle & Wellbeing Benefits-** discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
**Motoring Benefits**:

- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
**Community**:

- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

**About you**
- You have previous administrative experience and great attention to details.
- You have strong IT skills and proven negotiation and problem-solving skills.
- You have outstanding telephone manners and communication skills, including the ability to build and maintain relationships with colleagues, partners, and suppliers.
- You have the ability to demonstrate a strong understanding of the insurance industry and FMG processes.

**About us**
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

**Be part of our future

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