Admissions Officer

2 weeks ago

Stirling, United Kingdom University of Stirling Full time

**Post Details** *Two Positions Available**

Full time
Open Ended

Interviews are expected to take place on Wednesday 10 January 2024

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
Admissions & Access sits within the Communications, Marketing and Recruitment Directorate (CMR) and provides a fully centralised, professional admissions service, responsive to customers and stakeholders. The Admissions & Access team is responsible for delivering an exceptional experience for all applicants, across all modes of study, including undergraduate, postgraduate, research, CPD and flexible learning.

**Description of Duties** Customer Service**
- Provide an exceptional applicant experience from the first point of enquiry to enrolment
- Be a positive and proactive member of a customer-focused team, with a willingness to undertake additional duties during busy periods
- Communicate complex processes to those who are not familiar with them, and for whom English may not be their first language, with a good level of cultural understanding

**Admissions Processing**
- Support the Team Leader and Admissions Manager to deliver all parts of the admissions process
- Responsible for assessing all aspects of applicant information and accompanying documentation against set criteria, using a range of resources to aid decision-making, including ECCTIS, UCAS, UKCISA and UKVI
- Using the University’s record system (SITS), record decisions and other data with a high level of accuracy, which is required for statutory reporting
- Work with a high level of efficiency, meeting agreed turnaround times and performance targets
- Deal with sensitive, private and confidential information in a professional manner adhering to relevant legislation including GDPR

**General**
- Respond to enquiries from prospects, applicants, parents, teachers and advisors, providing informed guidance and advice, via multiple communication channels including daily live chat
- Undertake business process review as required, both independently and as part of a team
- Participate in marketing and student recruitment events, e.g. Open Days and Offer Holder Days which will require some weekend and evening working
- Work in partnership with other professional service teams, faculties, international agents and university partners, including QS and INTO
- Any other duties required

**Essential Criteria**
- Demonstrable experience of providing a highly responsive and professional customer service
- Demonstrable evidence of performance delivery against targets
- Educated to Scottish Higher/ Higher National level
- Knowledge of a student record system, preferably SITS
- Understanding of current issues in higher education
- Excellent organisational skills
- Excellent communications skills, both written and verbal
- Ability to work under pressure, meet deadlines and continually re-evaluate priorities
- Ability to work independently and as part of a team
- Ability to work occasional weekends and unsociable hours

**Desirable Criteria**
- Proactive in making improvements to existing processes with a positive approach to change
- Knowledge and understanding of UK and international school and post school qualifications
- Knowledge of UKVI regulations and student visas
- Knowledge of the academic portfolio offered at the University
- Knowledge of tuition fee assessment
- Experience of using a variety of digital communication channels

**About Us**
Communications, Marketing and Recruitment encompasses: Internal and Corporate Communications, Media Relations, Public Affairs, Marketing, Web and Digital Media, International and UK Student Recruitment, and Admissions and Access.

In delivering the strategic priorities of the University, we support the enhancement of the University’s reputation for excellence in the student experience, teaching and learning, and high-quality research with global impact.

The Directorate provides a wide range of services to internal and external stakeholders and works closely with the University’s senior management team and across all faculties and professional support services. By adopting an integrated holistic approach to our work, we ensure the University’s strategic messages are effectively conveyed and understood by our stakeholders across all communications platforms.

**The University**
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe - addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society - and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirl

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