Hotel Night Porter

3 weeks ago

London, United Kingdom The Rathbone Hotel Full time

**Position**

Front Office Night Porter

**Scope of Work**

To maintain high standards within all department as defined by the department’s Operating Standards
To ensure guests’ needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction.

**Report To**

Night Manager/ Reception Manager/ F&B Team Leader

**Main Duties**

**Operational Responsibilities**

Guest Service
- To ensure that all the guests receive excellent customer service in accordance with hotel standards.
- To be demanding and critical to service standards as well as hygiene standards.
- To constantly aim to please our guests with a ‘can do’ approach.
- Project professionalism, friendliness and helpfulness.
- Manage guest queries in a timely and efficient manner
- Learns guest names and personally recognise our regulars

Product
- Ensure & Maintain cleanliness in all areas.
- Prepare and serve all food and drinks consistent with the hotel's standard food and drink recipes.
- To report any maintenance issues in the workplace to your manager and maintenance.
- Be knowledgeable of all the SOP’s, Risk Assessments, Hygiene standards, products and services that the hotel provides, projecting confidence and professionalism.
- To ensure that all food and beverage presentation and quality exceeds guests’ expectations.
- Assist with deliveries, restocking, breakfast buffet set up and baking and replenishment of food and beverage inventories and supplies.
- To have full knowledge of all menu items.
- Ensuring no damage to Hotel property when cleaning, paying attention to avoid stains, tears, and hairs
- Ensure all cupboards are closed and work equipment and Chemicals are used according to the correct procedures
- To carry out any reasonable duties and responsibilities as assigned and action all reasonable requests in a timely manner.
- To carry out 90 minute full floor walks throughout your shift
- Clean public areas using the correct cleaning equipment and cleaning materials.
- Maintaining strict control of keys
- Full knowledge of how to clean a guest bedroom, attend to minor maintenance requests and to assist with all guest requests.

General
- Report to your manager or Night Manager at the end of every shift when she/he is on duty. Ensure all duties have been completed.
- Ensure that the Shift checklist is completed daily according to standards.
- Ensure all daily reports have been updated On and Offline.
- Abide by all laws and permitted hours for serving alcohol to resident and non resident guests.
- Assist in other areas of the hotel and its other properties as instructed
- Assist Team with spring clean and moving furniture
- Use hazard warning signs as and when required
- Ensure all products are replenished
- Ensure all rubbish and waste is disposed of safely
- To report any lost and found according to the lost & found procedures
- Knowledgeable and comply with all Statutory Regulations:

- fire and emergency procedures
- Hygiene regulations
- Health & Safety regulations
- safe lifting and carrying techniques
- manual handling
- use of protective clothing
- use of hazard signs
- use of detergents and cleaning products
- maintenance procedures and quality control
- Security procedures
- Be an excellent people person, showing respect for customs and culture.
- Assist other departments where necessary and maintain good working relationships

Personal Qualities
- Personal presentation, punctuality and initiative.
- Customer care
- Effective communication
- Team player
- Flexibility with regard to working arrangements
- **This Job description is intended to describe the general nature and level of work performed by the Housekeeping Porter. This is not an exhaustive list of all duties and responsibilities and the Management reserves the right to amend and change responsibilities to meet business and organisational needs as necessary.**_

**Job Types**: Full-time, Permanent

Pay: From £26,500.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Night shift

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel: 1 year (required)

Work Location: In person

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