Night Porter

4 months ago

London, United Kingdom Baglioni Hotel London Full time

**Baglioni Hotel London**
- An Italian heart beats in the heart of London_

Baglioni Hotel London is a member of the family and privately owned Baglioni Hotels & Resorts with properties in Italy, France, United Kingdom and Maldives. Contemporary, chic and glamorous, Baglioni Hotel London, member of The Leading Hotels of the World, presents the ultimate Italian experience in the heart of London, opposite Hyde Park with an enchanting view of Kensington Gardens and Palace. The Royal Albert Hall, Harrods and Knightsbridge are all nearby.

**The Role**

A fantastic opportunity has arisen for an experienced and well-presented Night Porter to join our friendly team on a full-time basis. We are looking for a passionate and friendly receptionist who will act as a Brand Ambassador, offering exceptional customer service to both our clients and colleagues.

Reporting to the Head Concierge, the Night Porter responsibilities include, but not limited to, the following tasks and performances:

- To ensure guest privacy and security and make sure that confidential information is not disclosed
- To ensure the correct procedure and policy standards are adhered to greet our guest, to open doors and handle luggage and record the details in the correct manner
- To handle promptly and courteously all guest comments, questions, complaints, requests and inquiries, taking the necessary action steps and ensuring thorough follow through
- To ensure that all potential and real hazards are reported immediately and rectified

**The successful Night Porter will**:

- experience in a similar role, preferably having previously worked for a luxury brand.
- Be passionate about customer satisfaction and endeavour to create the perfect customer experience.
- Have strong communication skills, attention to detail and good organisational skills.
- Have an enthusiastic approach with a can-do attitude and excellent team player.

**The Package**
- Free meals on duty
- Friends & Family rates in our sister properties at Baglioni Hotels & Resorts
- Staff discounts in Food & Beverage and Spa services in Baglioni Hotel London
- Training and development opportunities
- Simply Health Cash Plan
- Perkbox and Employee Assistance Programme (EAP)
- Loyalty Scheme Bonus
- Staff parties and social activities

The company does not offer accommodation, and you must have the right to work in UK in order to be considered for the role.

**In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility as part of our recruitment process.**

**Baglioni (UK) Limited is an equal opportunity employer and we believe in hiring a diverse workforce.**

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 12 hour shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Tips

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Night Porter

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