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Customer Service Assistant

4 months ago

Blackpool, United Kingdom The Blackpool Tower Full time

**Customer Service Assistant**

Blackpool Tower, Promenade
Blackpool, LANCASHIRE, FY1 4BJ
United Kingdom

Are you looking for a seasonal job that’s full of fun in Blackpool? Whether it’s the iconic Blackpool Tower, the famous Ballroom or Circus, The Blackpool Tower Dungeon, SEA LIFE, or Madame Tussauds and Peter Rabbit, we have a diverse range of exciting roles available.

Working here feels pretty unique and our Customer Service Assistants are a vital ingredient in the guest experience Therefore, we’re looking for people who strive for the best, are guest focused, and radiate passion and enthusiasm.

**What we are looking for**
- Experience working in a customer facing environment
- Friendly and enthusiastic with a "can do" attitude.
- Excellent communicator who loves to interact with people of all ages
- Fun, dynamic, and friendly personality
- Excellent communication, listening, and motivational skills
- Flexibility in working days and hours

You could be working as part of our attractions team at the tower, going out of your way to ensure our guests have a fun, educational and exciting visit. Whisking guests away on their journey to the top of the tower, perhaps clowning around within our circus arena or in the ballroom whilst they enjoy afternoon tea. You could even be the first point of contact for our guests in the admissions department, offering a warm welcome, selling and checking tickets, answering any questions guests may have and acting as a sales representative.

If working in Madame Tussauds or our SEA LIFE centre, you may be working at our Wax Hands experience or even work in the famous Rovers Return pub. If working within the retail shop, you could be making sure the shop is always fully stocked and looking presentable. Having the confidence to encourage guests to stock up on Madame Tussauds or SEA LIFE related goodies.

These are seasonal, fixed term positions, contracted from March to November. Offering full-time and part-time hours, our attractions are open daily, so full availability is needed as shifts will include weekends and bank holidays.

**What we offer**

Alongside becoming an expert in creating magical memories, you’ll also receive:

- Fortnightly pay depending on age, Under 18: £6.50ph, 18 to 20: £7.75ph, 21 to 22: £9.18ph or 23+: £9.50ph
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you FREE TICKETS to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
- O2 Discount

**Please note we will be running an assessment centre for these roles on Sunday 5th March**

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.