Mail Room Operator

3 weeks ago

Leeds, United Kingdom Lowell Group Full time

Summary

This role is a part-time position and based in Thorpe Park, Leeds, with a temporary requirement to work from our Bradford based office until the function has been transitioned to Thorpe Park.

**Job Description**:
Mail Room Operator

Location: Bradford & Leeds, Thorpe Park, Hybrid working.

We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.

Together, we make credit work better for all Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses.

Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.

As the Mail Room Operator, you will complete all postal and scanning activities for Overdales. This includes providing logs, volumes, and accurate updates for relevant stakeholders.

Accountabilities and Responsibilities:

- Ensure that all incoming and outgoing post processes are achieved within SLA
- Ensure that all scanning processes are achieved within SLA
- Report any issues/downtime, outages, general updates, or any other interruptions to service
- Ensure that correspondence is sorted and scanned to the correct area utilising knowledge of different areas work types to ensure that documents are handled in a timely manner, thus delivering a better customer experience
- Ensure there is thorough checking of any cash received and it’s logged and stored securely. Highlighting any discrepancies
- To help maintain documentation for all internal processes in relation to the mail service
- Actively manages upwards to ensure that the Team Leader is aware of ongoing issues, risks, and opportunities
- Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available
- Adhere to the SRA & FCA regulations.

What we need from you:

- Prior experience with document management is desirable but not essential
- Demonstrable teamwork skills
- Ability to work under pressure to meet deadlines in a fast-paced environment
- Positive work ethic
- Effective communication skills

A mission that gives back:
You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means
- A competitive salary.
- A discretionary annual bonus for a job well done.
- 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
- Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
- Life assurance & Group income protection
- A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
- Wellbeing support and a programme of webinars and classes geared towards mindfulness.
- Job security

Ready to share in that mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

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