Senior Operations Analyst

2 weeks ago

Milton Keynes, United Kingdom Akkodis Full time

Akkodis is currently recruiting for a Senior Operations Analyst, to join our prestigious client in Milton Keynes on a 6-month initial contract.
Role: Senior Operations Analyst
Duration: 6 Months initially
Rate: £579 per day
Status: Outside IR35
Location: Milton Keynes
Reporting to the Lead Operation Control Centre Manager, this role is responsible for
delivery of front line IT service delivery. Responding to alerts from our IT estate, or targeting
first contact resolution of customer incidents and service requests on a rotating 24/7 Shift
basis.
The role operates on a 24/7/365 Shift Pattern:

- 12 Hour shifts (D= 7am-7pm & N=7pm-7am)
- Working 7 Days & 7 Nights over a 4 week pattern.
- E.g. DDDNNNRRRRDDDDRRRRRRNNNNRRRR then repeat (R = Rest)
Essential:

- Demonstrable record of delivering results and meeting targets.
- Good analytical skills and the ability to develop solutions with focus on customer
needs.
- Effective verbal and written communication skills at all levels.
- Ability to build and maintain customer relationships and exceed expectations.
- Understanding of corporate drivers such as the strategy, values and core behaviors.
- Strong analytical skills. Ability to create, interpret and present data effectively.
- Sound level of technical WINTEL understanding.
- Previous Experience of working within a Service Desk environment, Incident and
Request Fulfilment process disciplines + understanding of priority classifications and SLAs;
- Experience working in a secure environment
- Managing Modern Desktops - MD 101
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100
- 365 Desktop (Intune / EPM) Cloud experience
- Apple Mobile Phone / Apple Business Manager experience
Must be a British Citizen with eligibility for, or already holding SC level clearance

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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