Senior Operations Analyst

1 month ago


Milton Keynes, United Kingdom Summer-Browning Associates Ltd Full time

We are looking for a Senior Operations Analyst to work within the public sector.


Location: Hybrid working – Milton Keynes

  • 12 Hour shifts
  • Working 7 Days & 7 Nights over a 4 week pattern


About the role: You will be responsible for performing in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by 1st line Analysts.


Essential Skills: The ideal candidates will hold Active DV clearance and have a proven Senior Operation Analytical background, with the following skills/ experience:

  • Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines.
  • Knowledge of technical WINTEL.
  • Experience of Incident Management.
  • Experience Apple Mobile Phone / Apple Business Manager.
  • Experience of 365 Desktop (Intune / EPM) Cloud.
  • Experience of Managing Modern Desktops - MD 101.



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