Night Guest Services Agent

2 months ago

London, United Kingdom The Langham London Full time

**Night Guest Services Agent**:
**Langham Service**:
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Night Guest Services Agent to join our talented Langham Service team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of a Night Guest Services Agent, your key focus will be to:

- take In-Room Dining orders from all in house guests.
- take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant
- take and transfer any external calls that are coming in.
- ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
- log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system
- troubleshoot guest internet issues, utilising support help line when needed.

Do you have?
- excellent customer service skills and a real understanding of 5* luxury environment service requirements
- excellent communication skills, in English language, both written and verbal
- knowledge of a foreign language (advantageous)
- immaculate personal presentation
- a pro-active approach to guests and duties
- great attention to detail
- previous use of Micros, Open Table, GEMs or Opera systems is an advantage

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- 4 weeks holidays plus 8 bank holidays (which attract time off in lieu when worked)
- meals on duty
- uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London,

  • Night Guest Service Agent

    2 weeks ago

    London, United Kingdom Hilton Hotels Full time

    Night Guest Service AgentWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the...

  • Guest Service Agent

    3 months ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Night Guest Service Agent

    3 months ago

    London, United Kingdom Hotel Indigo - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at Criterion Hospitality. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced...

  • Nights Guest Service Agent

    3 months ago

    London, United Kingdom Cycas Hospitality Full time

    Nights Guest Service Agent Are you looking for a job in central London (15 min walking from Big Ben)? Are you looking for a night job( 10:45 pm-07:15 am)? Are you looking for an amazing place to work? Are you looking to be part of a great team?  ...and if you are a hardworking individual who is a friendly night owl, with a bubbly personality, great team...

  • Night Guest Service Agent

    3 months ago

    London, United Kingdom Hotel Indigo - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and...

  • Night Guest Service Agent

    3 months ago

    London, United Kingdom Zedwell Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and...

  • Night Guest Service Agent

    3 months ago

    London, United Kingdom Zedwell Full time

    n exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and...

  • Night Guest Service Agent

    5 months ago

    London, United Kingdom Zedwell TCR - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Team at Criterion Hospitality. **As Night Guest Service Agent you will**: Assist the Front Office Manager in successfully administering and executing all front office operations daily. You will showcase excellent leadership and interpersonal skills. You will...

  • Guest Service Agent

    3 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Night Guest Service Agent

    3 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23127098 **Job Category** Finance & Accounting **Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We are hiring for a Night Guest Service Agent - Reception** **Your new career...

  • Night Guest Service Agent

    3 months ago

    London, United Kingdom Zedwell TCR - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Host - Night Guest Service Agent to be part of the Front of House Team at Zedwell TCR. Balanced. Imaginative. Optimistic. Real - that’s us! We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. We are looking for a...

  • Guest Service Agent

    3 months ago

    London, United Kingdom The Standard Hotel Full time

    **Guest Service Agent**: **Guest Service Agent**: **Guest Service Agent - £13.77 per hour / £28,861 per year - Full Time Work (Average of 40 hours a week)** The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements...

  • Night Guest Service Agent

    3 months ago

    London, United Kingdom Zedwell GW - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Host - Guest Service Agent to be part of the Front of House Team at Zedwell Hotel, located in Greenwich. Balanced. Imaginative. Optimistic. Real - that’s us! We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. We...

  • Night Guest Service Agent

    3 months ago

    London, United Kingdom Zedwell Full time

    An exceptional opportunity has arisen for a passionate Night Host - Guest Service Agent to be part of the Front of House Team at Zedwell Hotel, located in the heart of London, Piccadilly Circus. Balanced. Imaginative. Optimistic. Real - that’s us! We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and...

  • Switchboard / Guest Service Line Agent

    3 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    3 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Switchboard / Guest Service Line Agent

    3 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Services Agent

    1 week ago

    London, United Kingdom Nobu Hotel London, Portman Square Full time

    THE ROLE OF GUEST SERVICES AGENT As a Guest Services Agent you will be responsible for answering any incoming calls in a warm, friendly and hospitable manner including transferring of calls and taking messages. Your tasks as a Guest Services Agent will include but will not be limited to: To create a warm and welcoming first impression over the phone. To...

  • Night Guest Service Agent

    1 month ago

    London, United Kingdom Victory House Full time

    An exceptional opportunity has arisen for a passionate NightGuest Service Agent to be part of the Front Office Team at a Vicory House Hotellocated in Leicester Square.  We are a passionate and creative company looking to bringinnovation into to our real-estate, hotels, and other parts of our business. Ifyour next role involves drive and passion for...

  • Guest Services Agent

    1 week ago

    London, United Kingdom The Hari Full time

    Welcome the Family, welcome to The Hari!A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. At The Hari our legacy in hospitality is fused with a relaxed sense of elegance and an eccentric touch of wit. The outcome is a rich tapestry of design and comfort reflecting the cultural diversity and nuanced...