Customer Care

2 weeks ago


Portsmouth, United Kingdom Finda Recruitment Full time

Job Introduction
**Customer Care (Collections) Agent - **Portsmouth**

**Hybrid working (Home & Office)**

**£24,000 - £26,000 depending on experience + Bonus + Excellent Benefits**

**Bonus up to £200 per month**

The working hours will be 37.5hrs across five days of the week. We operate between 8am and 7pm Monday to Friday including bank holidays and Saturdays.

We are looking for an experienced Customer Care Agent to work within the Collections Team within a lively team at Go Car Credit in Portsmouth.

**What we do?**

At Go Car Credit we are specialists in helping people secure finance who may have been declined by other lenders. We want to help our customers get back on the road to better credit. The primary focus is ethical and responsible lending and treating customers fairly, which forms our core values.

We want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer’s forecourt with confidence, helping them get behind the wheel in no time.

We are responsible, treat customers fairly, supportively and are always straightforward with them.

**The Role**:
The Customer Care Agents are the main point of contact for our customers who may experience financial difficulties. They handle inbound customer calls, dealing with a range of queries, as well as taking payments, managing complaints and assisting with payment-related questions. You will also make outbound calls relating to outstanding payments and to discuss payment plans for customers in financial difficulties. Detailed training will be provided to build on your existing experience. You will help our customers understand their financial and legal obligations and always have ‘treating customers fairly’ at the forefront of your mind.

**The right Customer Care Agent will have**:

- Experience in dealing with customer queries - ideally including payment plans, making payments, managing arrears and repossessions on Hire Purchase agreements.
- High levels of accuracy and attention to detail with a track record of delivering excellent customer service.
- Experience of dealing with customer financial difficulties, considering those who are financial vulnerable
- ideally within a regulated environment with an understanding of ‘treating customers fairly’. An understanding of FCA and FLA would be desirable.
- Experience of handing inbound and outbound customer and third party calls in a fast-paced environment.
- Experience of updating customer records quickly and accurately.
- High levels of verbal and written communication with strong influencing skills.
- Ability to work collaboratively with colleagues and customers for the mutual benefit of our customers and our business.

**Why Join?**

Our people, culture and values are also something to be proud of and we offer:

- Competitive salary and performance-related bonus
- Opportunity for flexible home/office working
- Company laptop and phone access provided for home working
- Starting holidays of 25 days plus bank holidays, increasing with service
- Voluntary overtime
- Clear development path with training and development
- Occupational sick pay
- Pension scheme
- Free parking and convenient business park location
- Regular charity and engagement activities
- Employee Assistance Programme (EAP)
- BenefitHub discount platform
- Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower

INDHP

Package Description
**Customer Care (Collections) Agent - **Portsmouth**

**Hybrid working (Home & Office)**

**£24,000 - £26,000 depending on experience + Bonus + Excellent Benefits**

**Bonus up to £200 per month



  • Portsmouth, United Kingdom Iglu.com Full time

    We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained. You will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or...


  • Portsmouth, United Kingdom Iglu.com Full time

    We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained. You will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or...


  • Portsmouth, United Kingdom Iglu.com Full time

    We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained. As our Customer Care Executive you will handle calls and emails from customers once their booking is completed and will deal with any additions and...

  • Care Assistant

    2 weeks ago


    Portsmouth, United Kingdom Helping Hands Home Care Full time

    Location: Cosham Care Assistant At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on days...

  • Care Assistant

    3 weeks ago


    Portsmouth, United Kingdom Helping Hands Home Care Full time

    Location: Cosham **Care Assistant** At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...


  • Portsmouth, Portsmouth, United Kingdom Iglu Full time

    We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained.You will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in...

  • Customer Care Advisor

    3 weeks ago


    Portsmouth, United Kingdom Tenerity Full time

    Overview: **Here are a few reasons why our Customer Care Advisors / Customer Service Advisors enjoy working for us** **FULL TIME** - Salary of £21,450 per annum - Work flexibly between the office and home following completion of training - Full training and support throughout your career at Tenerity - Subsidised Gym Membership - 25 days holiday PLUS Bank...

  • Customer Care Advisor

    3 weeks ago


    Portsmouth, United Kingdom Tenerity Full time

    **Here are a few reasons why our Customer Care Advisors / Customer Service Advisors enjoy working for us** **FULL TIME** - Starting Salary £20,500 rising to £21,450 from the 1st April - Work flexibly between the office and home following completion of training - Full training and support throughout your career at Tenerity - Subsidised Gym Membership - 25...

  • Care Co-ordinator

    4 weeks ago


    Portsmouth, United Kingdom We Care 24x7 LTD Full time

    We Care 24x7 have been supporting and enabling people to experience a better quality of life in the comfort of their own homes. This is all thanks to our great team. Due to an increase in demand for our services we are expanding our amazing team of Care Coordinators at our Crawley office. **All our Care Coordinators are**: Caring Warm Friendly Offer...


  • Portsmouth, United Kingdom Iglu.com Full time

    We are seeking a highly motivated and customer-centric Service Agent to join our expanding Cruise and Stay Team as our Specialist Customer Care Executive. You'll play a pivotal role in ensuring our customers' post-booking experience exceeds expectations. You'll leverage your cruise and destination expertise to provide exceptional service, resolve queries,...


  • Portsmouth, United Kingdom Cameron-Davies Hearing Care Ltd Full time

    **About us** Cameron-Davies Opticians & Hearing Care is a small business in Portchester & Southsea. We are professional, customer-centric, supportive, and our goal is to Provide the highest level of service & care to our clients. Our work environment includes: - Modern office setting - Growth opportunities Cameron-Davies Opticians & Hearing Care is...


  • Portsmouth, United Kingdom FCC Paragon Full time

    FCC Paragon is a dynamic and growing independently owned company who offers diverse products and services within the property, lettings and insurance industry. Are you are looking for a fast paced, interesting and diverse job role in an award winning team? If so, we want to hear from you. A full job description is available upon request through the indeed...


  • Portsmouth, United Kingdom FCC Paragon Full time

    FCC Paragon is a dynamic and growing independently owned company who offers diverse products and services within the property, lettings and insurance industry. Are you are looking for a fast paced, interesting and diverse job role in an award winning team? If so, we want to hear from you. A full job description is available upon request through the indeed...


  • Portsmouth, Portsmouth, United Kingdom FCC Paragon Full time

    FCC Paragon is a dynamic and growing independently owned company who offers diverse products and services within the property, lettings and insurance industry.Are you are looking for a fast paced, interesting and diverse job role in an award winning team? If so, we want to hear from you.A full job description is available upon request through the indeed...

  • Customer Advisor

    2 weeks ago


    Portsmouth, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...


  • Portsmouth, United Kingdom Bright Selection Ltd Full time

    Customer Relationship Manager Required for 5-star Luxury Care HomeThis is a fantastic opportunity for someone with experience in the sector to join a premier provider of luxury elderly care.Responsibilities (include but are not limited to)Your role will be to engage and build rapport with the local community to market the home, drive enquiries, support...


  • Portsmouth, United Kingdom Bright Selection Ltd Full time

    Customer Relationship Manager Required for 5-star Luxury Care HomeThis is a fantastic opportunity for someone with experience in the sector to join a premier provider of luxury elderly care.Responsibilities (include but are not limited to)Your role will be to engage and build rapport with the local community to market the home, drive enquiries, support...


  • Portsmouth, United Kingdom Bright Selection Ltd Full time

    Customer Relationship Manager Required for 5-star Luxury Care HomeThis is a fantastic opportunity for someone with experience in the sector to join a premier provider of luxury elderly care.Responsibilities (include but are not limited to)Your role will be to engage and build rapport with the local community to market the home, drive enquiries, support...


  • Portsmouth, United Kingdom Bright Selection Ltd Full time

    Customer Relationship Manager Required for 5-star Luxury Care HomeThis is a fantastic opportunity for someone with experience in the sector to join a premier provider of luxury elderly care.Responsibilities (include but are not limited to)Your role will be to engage and build rapport with the local community to market the home, drive enquiries, support...


  • Portsmouth, United Kingdom The Pet Vet Full time

    Job Advert We’re on the lookout for a Veterinary Care Assistant to join our nursing team at The Vet Portsmouth. This is a fantastic opportunity to join a growing team, dedicated to consistently delivering exceptional clinical care and customer service. **What we’re looking for** We're looking for a Veterinary Care Assistant to join our friendly,...