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Customer Care Administrator

4 months ago

Portsmouth, United Kingdom FCC Paragon Full time

FCC Paragon is a dynamic and growing independently owned company who offers diverse products and services within the property, lettings and insurance industry.

Are you are looking for a fast paced, interesting and diverse job role in an award winning team? If so, we want to hear from you.

A full job description is available upon request through the indeed messaging system.

About the role:
Due to business growth we are looking to recruit a Client Liaison Administrator, who has experience in building strong client relationships. You will be contacting existing customers to provide first line support and be the main point of contact for all general enquiries into the business.

**Requirements**:

- Customer Service: 1 year (preferred)
- Excellent written and oral communication skills
- Outgoing personality, strong judgment, tact, and diplomacy to handle difficult and challenging clients over the phone
- Listens well and understands our client requirements
- Works hard for our customers and the team

**Why work for us**:

- Independent family run company.
- Award and recognition ceremony held annually.
- 30 days holiday including bank holidays which rises to a maximum of 38 days with length of service.
- Supportive and tailored training programme - minimum 6 weeks
- Free parking
- Start salary reviewed after completion of probationary period.
- Non-Contractual option of remote working available following successful training and capability sign off, with a potential to periodically work from the office.

**Location**:
Cosham, Portsmouth (via all public transport routes)

Hours are 37.5 per week, Monday to Friday with a 1hr lunch break.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: One location