Patient Pathway Administrator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Paediatric Respiratory

**Grade**
- Band 3

**Contract**
- Permanent: 37.5hours a week Monday - Friday

**Hours**
- Full time - 37.5 hours per week (Monday - Friday 7.5hours a day)

**Job ref**
- 164-5979104

**Site**
- Queens Medical Centre

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 Per annum

**Salary period**
- Yearly

**Closing**
- 07/04/2024 23:59

Job overview

A new and exciting opportunity to be a part of a wonderful team has arisen at Nottingham University Hospitals. Based at Queens Medical Centre (QMC).

We are looking for a Patient Pathway Administrator (Support Secretary) that will support the administrative team in the Paediatric Respiratory Department.

The new job holder must be able to work on their own initiative and have excellent time management skills to organise their day to day duties effectively.

Main duties of the job

In addition to the below summary you will need to familiarise yourself with the full job description and person specification attached to this advert.

Accurately transcribe clinic letters producing a high standard of work to defined deadlines.

Use judgement and initiative to prioritise the importance/urgency of tasks to defined deadlines.

Support with maintaining admin systems and databases.

Support with patient prescriptions.

Deal with incoming mail, results, reports.

Deal with consultants/clinic queries.

Answer and resolve inbound telephone queries from patients in a confidential manner.

Support with clinic appointments i.e. cancelling/booking and changing appointments.

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

To see the full detailed job description and main responsibilities of the job, please refer to the job description attached.

For further details / informal visits contact:
Person specification

Training and Qualifications

Essential criteria
- 4 GCSEs or equivalent grade C or above - must include English
- Computer literate to ECDL standard or equivalent
- RSA III word processing or equivalent experience

Desirable criteria
- NVQ level 3 or equivalent

Experience

Essential criteria
- Proven typing and admin experience
- Experience in using Microsoft packages especially Word, Excel and Outlook
- Can complete letters, forms, reports and tables using computerised technology from information collected

Desirable criteria
- Previous experience of working in the NHS and experience using Webhiss, Careflow and Notis
- Knowledge of 18 week and cancer targets

Communication and Relationship Skills

Essential criteria
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Maintain confidentiality, sensitivity and empathy in communication with patients/clients
- Excellent verbal and written communication skills

Organisational and Judgement Skills

Essential criteria
- Demonstrates an ability to organise and prioritise own workload to deliver work within prescribed timelines
- Able to use judgement to make decisions in order to solve problems/enquiries
- Manages time effectively and displays initiative.
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment c

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