Travel Quality Assurance

4 months ago

Watford, United Kingdom Platinum Travel Recruitment Ltd Full time

We are currently seeking an experienced **Travel QA & Support Specialist** to join a highly successful and long established travel company, hybrid working model based in London.

Sociable working hours, career development, great working team, hybrid working model based in London, travel benefits and many other perks are on offer.

**Travel Quality Assurance & Support Specialist Duties**:

- Develop & maintain sales call centre quality standards.
- Accompany evaluations with constructive feedback and actionable insights.
- Meet regularly with the call centre manager and team coaches to discuss and explain feedback.
- Create and present reports that reflect both individual and team QA performance.
- Hold and participate in calibration sessions to drive consistency in evaluations and performance.
- Participate in the delivery of coaching where required/when related to QA findings.

**Essential Experience**:

- Contact centre experience - sales and/or customer service.
- Hands-on experience in quality assurance including creating/defining framework.
- Great people skills and the ability to communicate feedback both positive and negative.
- Strong organisational skills and ability to create meaningful strategies to improve policies.
- Confidence in leading meetings and calibrations.
- Detail-orientated with high levels of accuracy.
- Background in travel would be an advantage but not essential.

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Store discount
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Quality assurance: 3 years (required)

Work Location: In person

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