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Quality Assurance Specialist

1 month ago

Watford, Hertfordshire, United Kingdom NFU Mutual Full time

About the Role

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You'll influence and monitor the performance of Agents across Hertfordshire, Bedfordshire, Buckinghamshire, Essex to ensure sales of NFUM products and services meet quality and regulatory standards.

As a Quality Assurance Specialist, you'll promote best practice in order to provide excellent service to our customers and minimise breaches and complaints.

  • Support and oversee new Agents to ensure initial training, monitoring, and sales support is provided
  • The monitoring, assessing, and coaching of existing agents to achieve required standards of competence
  • Analyse and report common or systemic quality risks and issues, influencing national development solutions or risk mitigation action
  • Complete Agency Training & Competency audits to gain control assurance and identify remedial actions

This role requires building strong working relationships with regional sales teams, Learning & Organisational Development, and Head Office colleagues.