Aftersales Service Advisor

1 month ago


Cambridge, United Kingdom Busy Bee Recruitment Full time

Are you a highly organised office professional that has worked in the automotive sector previously or has the desire to join a local automotive company within the Service department?

**Start**: ASAP

**Location**: Cambridge, Cambridgeshire

**Salary**: £23,000 - £27,000 DOE + bonus on top of salary

**Hours**: Full Time - 40 hours a week - Monday to Friday

**Duration**: Permanent

**Benefits**: 20 Days holiday (increasing to 28 days with longevity of service), plus standard bank holidays, Rental vehicle, Vehicle discounts, pension, wellbeing options, workwear provided, cycle to work

**Duties**:

- Be first point of contact for customers
- Take customer bookings and scheduling services/repairs
- Communicate the customers work and faults to the vehicle technicians
- Handle customer complaints
- Advise guidance for vehicle care, warranty retention and claims.
- Ensure the customer receives the right level of customer care and attention
- Updating the pricing on the services and products when needed.

**Skills and Experience Required**:

- Experience in a customer focused, sales/target driven position, selling products and services
- Computer literate
- Organised
- Self-disciplined
- Determination to succeed in a target driven environment
- Confidence in using multiple computer systems


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