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Unavista Technical Writer

5 months ago

London, United Kingdom LSEG (London Stock Exchange Group) Full time

UnaVista is the London Stock Exchange's regulatory reporting, matching and reconciliation solution provider. UnaVista customers include investment banks, hedge funds, brokers and other financial services firms. UnaVista provides business solutions in the areas of:

- Regulatory reporting with MiFIR, EMIR, G20 and other regimes
- Provision of reference data (especially financial instruments data)
- Reconciliations (cash/stock, front-back office, exchange recs, etc.) and
- Operational post-trade services in the fields of:

- confirmations communication and matching for multiple asset classes,
- communication of orders, hedges and give-ups for equity swaps and other derivatives
- Analytics and surveillance of the data above

UnaVista provides a wide variety of products, each of which has a different suite of support documents. These have evolved over time in line with the product development and many are out of date. The Technical Author will be responsible for the day-to-day maintenance of the main documents. This will include the ongoing updates to include the newly developed features, along with period reviews of the set as a whole to implement broader initiatives, for example brand updates.

The current approach is based upon the MS Word based documents. Any experience in alternative document authoring tools which can make the process more efficient would be beneficial.

Enter the key responsibilities of the role:

- Day-to-day maintenance of documents with new features. Taking input from the change teams and providing accurate and easy to follow information.
- Creating a single product suite, stored centrally and consistent.
- Periodic reviews and refresh of the documents, to present the information in easy to understand flows.
- Ownership of central documentation initiates e.g. rebranding
- Thought leadership on up-to-date support tooling, which may include a move away from Document packs

Essential skills and experience
- Excellent written and verbal communication skills
- Must be self-motivated and have a desire to engage in process improvement.
- Strong interpersonal skills and the ability to effectively manage stakeholder relationships.
- Must be able to manage short notice demand.
- Be aware of alternative self-service tools and best practices for migration to and maintenance within.
- Must be expert user in Microsoft Word

Desirable skills and experience
- Awareness of alternative document authoring tools
- Experience migrating away from large documentation packs.
- Knowledge of software development lifecycle
- Work management tools such as Jira and Confluence

BEHAVIOURAL SKILLS
- Excellent stakeholder management, seeking input from multiple sources
- Proactive response to change and able to see things in a new way
- Demonstrates the knowledge and expertise within their field to have credibility with their peers
- Manages expectations, maintains regular client contact to keep them informed
- Willingness to learn new concepts and technology as required

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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