Receptionist/customer Service Representative

5 months ago


Leeds, United Kingdom ETMAD Full time

**Job Title: Receptionist/Customer Service Representative**

**Company: ETMAD**

**Location: Leeds**

**Key Responsibilities**:

- Greet and welcome visitors with a professional and positive attitude
- Answer, screen, and direct incoming phone calls
- Handle customer inquiries and provide accurate information about our products and services
- Resolve customer issues and complaints promptly, escalating when necessary
- Manage the reception area, ensuring it is clean and organized
- Process orders, returns, and exchanges accurately
- Assist with scheduling appointments and maintaining calendars
- Handle incoming and outgoing mail and packages
- Support administrative tasks such as filing, copying, and data entry
- Assist with preparing meeting rooms and organizing office events
- Perform other duties as assigned to ensure the smooth operation of the reception and customer service functions

**Qualifications**:

- Proven experience as a receptionist, customer service representative, or similar role
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Professional appearance and attitude
- Ability to handle stressful situations calmly and effectively
- High level of attention to detail
- Positive attitude and a customer-centric mindset
- High school diploma or equivalent; additional qualifications in customer service or office administration are a plus

**Benefits**:

- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Positive and supportive work environment
- Convenient location in Leeds

Pay: £13.00-£14.50 per hour

Ability to commute/relocate:

- Liverpool, L1 6AU: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person



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