Lead Receptionist

7 months ago

Leeds, United Kingdom Yorkshire Dental Suite Full time

Salary: £22-30k

Location: Leeds office based

**About Yorkshire Dental Suite**

Yorkshire Dental Suite is the UK’s #1 rated dental practice, with over 2,100 5 star reviews and a star studded patient book including Premier League footballers, Boxing legends, Love Island stars and many more glamorous faces. When you think of YDS, don’t think of your classic musty dental clinic, drilling teeth all day every day. We specialise in transforming our clients’ smiles with specialist cosmetic dentistry services.

As a well established business in Leeds, we’re always on the lookout for talented team members to represent our brand. As part of a tight-knit growth driven community, you will always be surrounded by motivation, have constant opportunities for growth and be well rewarded for your contribution to the business.

Ultimately YDS is about making dentistry something that people delight in, rather than dread.

**About The Role**

You will be reporting to the Operations Manager, working on diary management and client support, to deliver excellent clinic performance and outstanding customer satisfaction. You will be the happy face that meets every patient when they attend YDS and represent our brand to a high standard consistently.

**Responsibilities**
- Managing the diaries of dentists to ensure optimal clinic performance
- Answering client calls and managing telephony requirements
- Organising client bookings and taking payments
- Solving client complaints or issues where necessary
- Greeting and welcoming patients, ensuring they have a wonderful time at YDS
- Being the smiling face of our brand every day
- Obtaining customer feedback and reviews

**Our Ideal Teammate**

We’ll give you the standard bullet points, but what’s most important to us above all else is the passion that we hold for what we do. It’s a must that you’re keen to be a part of a highly driven sales environment, that can make an impact in a new way of doing dentistry
- Now for the boring bits _
- 2+ years reception experience
- Dental practice experience preferred, but not essential
- Outstanding ability to clearly communicate with clients across all levels
- Experience with a digital CRM, HubSpot experience would be an advantage but not essential
- An open mind to learning and training
- A true dedication to providing delight to our clients

Most importantly - you MUST be confident in what you do you will not be successful if you can’t motivate yourself and your teammates around you.

**What’s On Offer**
- Salary of £22-30k
- Employee discount on all dental treatments (including whitening, aligners and much more)
- Team referral scheme allowing you to earn more by promoting the brands you’re passionate about
- Access to regular training and education

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist: 2 years (required)

Work Location: In person

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