Service Assurance Officer

4 weeks ago

Chichester, United Kingdom WSCC Full time

**About The Job** Salary**: £25,409 to £27,852 per annum.

**Annual leave**:25 days holiday plus bank holidays.

**Working pattern**: Full-time, 37 hours per week.

**Contract**: Permanent.

**Location**: Chichester. This team is based at County Hall in Chichester. There is a requirement to be in office at least twice a week, with some hybrid working also available.

**Employer Pension Contribution**: 20.70%

**Interview date**: 29th June.

As a Service Assurance Officer, you will be responsible for the performance management and compliance of transport contracts. You will work with transport Contractors such as bus, coach, minibus and taxi operators to provide safe and suitable school transport.

You will play a key part in delivering an outstanding transport service for the population of West Sussex. You will work with our transport suppliers to ensure that the performance and service delivery standards of our contracts meets our needs. You will also act as an expert advisor on specialist equipment for passenger transport. You will be able to advise stakeholders on how to improve service delivery.

**What we need from you**:

- Ability to work on own initiative and under pressure, managing competing demands.
- Pro-active, with a willingness to seek opportunities for developing passenger transport.
- Good influencing, liaison and partnership working skills.
- Communication skills.
- Previous experience of working in a role involving coordination, logistics or planning.
- A thorough understanding of the various types of passenger transport contracts.
- A good working knowledge of passenger transport issues in West Sussex.
- A detailed knowledge of the full range of specialist equipment available for use in vehicles.
- Computer literate.

**Reward and benefits**
We care hugely about wellbeing, allowing time for fun, and developing our team to be the best they can be. Alongside this, we also offer the below benefits:

- A competitive salary.
- **25** days annual leave + bank holidays.
- A generous pension scheme, 20.70% employer contribution.
- A strong supportive management team.
- A range of discounts including Argos, Samsung, Asos, B&Q and many more.
- Free access to employee assistant programmes.
- Discounted membership at selected local sports and fitness centres.
- A range of commuting and business travel discount and initiatives.
- Car benefit scheme.

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

**Further Information**
The reference number for this role is EIE01164.

You’ll need to be able to travel independently to various locations around the county to attend meetings, at depots, schools, day centres, bus company offices etc.

This can occasionally be an active role, for example when demonstrating the use of specialist equipment such as lifting mechanisms. High visibility clothing will need to be worn when on a Depot site.

All West Sussex County Council (WSCC) employees have a WSCC location as their contractual work location, however we do operate a ‘Smarter working’ approach, this is something that you agree locally with your manager, for what works best for you, your role and your team.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you

Job Reference: EIE01164

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