Client Services Administrator

2 days ago

Chichester, West Sussex, United Kingdom Mercer Full time

Mercer Marsh Benefits – Chichester

Mercer Marsh Benefits TM (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

We are on the look-out for enthusiastic and dedicated individuals to join our Health and Group Risk Benefits team in our Chichester office as a Client Service Administrator. This part of our successful business is responsible for advising corporate clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance and Critical Illness, and is a fantastic opportunity to kick start your career with a world leading professional services company.

Please note that if successful, you will be working from our Chichester office and can work on a hybrid pattern spending 2 days working from home and 3 in the office.

Client Service Administrator

What can you expect?

  • A varied and challenging support role in which you will be an integral part to the success of the office and represent a great opportunity to begin a career within a Financial Services environment
  • Work as part of the wider team to provide administrative support to clients and colleagues
  • Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged

What's in it for you?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will count on you to:

  • Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects
  • Collect data from the client and current vendors needed for analysing the impact of a client's consolidation and/or marketing of its group risk plans
  • Organising plan design details and costs for further analysis by the team
  • Assist in the preparation of client presentations
  • Develop charts in Excel to summarize data for use in PowerPoint
  • Develop a basic understanding of vendor/carrier markets, basic underwriting and financial skills, products, services and technical tools, and intranet resources

What you need to have:

  • 3+ years Administration experience
  • Intermediate level Excel skills including experience in data capture, filters and formulas
  • A good understanding of other Microsoft applications such as Word and Outlook
  • Excellent planning and organisation skills with the ability to work to deadlines
  • Accuracy and attention to detail
  • Desire to develop a career within Financial Services

What makes you stand out?

(Not Essential)

  • An understanding of either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or Healthcare benefits
  • Previous experience in a similar environment
  • Insurance related experience

About Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

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