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Client Service Administrator
3 months ago
Client Service Administrator (Employee Benefits) – MMB (Mercer) – Chichester Or Bristol (Hybrid)
Are you passionate about your clients and have Administration experience in Employee Benefits?
Are you interested in working for a world-class organisation, working with a variety of clients?
We are recruiting an Employee Benefits Administrator to join our Chichester or Bristol Team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance and Critical Illness.
About: MMB
- Mercer Marsh Benefits TM (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.
- MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
What can you expect?
You will work in a busy office environment and will build / maintain administration of a portfolio of clients, supporting Consultants and liaising with Insurers. You will also have the technical knowledge and ability to check others work within the team.
What's in it for you?
- Challenging yet friendly and diverse work environment
- Exposure to a wide range of clients ensuring a varied workload
- 25 days holiday with the option to buy/sell 5 days additional leave
- Highly competitive benefits package including pension scheme, private medical insurance, income protection with the ability to further tailor it to suit your individual needs with options including discounted gym memberships, travel insurance, childcare and retail vouchers and much more
We will count on you to:
- Deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB's target operating model
- To provide technical support to clients and colleagues
- Adhere to MMB processes and accurate and timely completion and maintenance of MMB's systems to achieve set targets
- Take ownership of delivery of tasks and proactively manage own workload
- Communicate and partner with internal/ external stakeholders to achieve best service for client and attend client meetings as require
- Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
- Manage client relationships to support retention & growth
- Champion continuous improvement within your team/location
- Develop and maintain appropriate technical and market knowledge
- Quality checking of colleagues work to ensure accuracy
What you need to have:
- Strong background in Administration within Healthcare or Employee Benefits
- Excellent working knowledge of Microsoft Office suite
- Ability to work on own and as a team player, establishing good rapport with clients and colleagues
- Excellent time management and planning/organisational skills
- The ability to work to deadlines
What makes you stand out?
- CII qualifications
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries.
Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on Twitter @Mercer.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.
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