Client Services Coordinator
3 days ago
About the Role
We are seeking an experienced Client Services Administrator to join our Protections team in Chichester. As a key member of our successful business, you will be responsible for providing administrative support to clients and colleagues, working as part of a wider team to deliver exceptional service.
Key Responsibilities
- Support the consulting team in gathering, organising, entering and analysing data for client projects
- Partner with internal and external stakeholders to achieve the best service for clients
- Deal with client and member queries, with support as appropriate, in line with service level agreements
- Champion continuous improvement within your team/location
- Develop and maintain technical and market knowledge
- Quality check work for junior colleagues
- Attend client meetings as required
- Act as a training and technical referral for colleagues
Requirements
- Previous administrative experience in a professional services environment
- Good understanding of Microsoft applications such as Excel, Word and Outlook
- Excellent written and oral communication skills
- Ability to work with numbers
- Excellent planning and organisation skills with the ability to work to deadlines
- Ability to work independently and as a team player, establishing good rapport with clients and colleagues
What We Offer
- Competitive benefits package including 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, and flexible benefits
- Hybrid working model with 2 days per week spent working remotely and 3 days per week in the office
About Mercer
Mercer Marsh Benefits is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits, operating in 135 countries with a team of specialists designing benefits solutions that meet the needs of businesses and their people.
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