Retirement Living Assistant

7 days ago


Clifton, United Kingdom 4Recruitment Services Full time

4Recruitment Services are seeking a Retirement Living Assistant (RLA). The postwill involve working across 5 retirement livingschemes in the Nottingham and Derby area, **thereforea car driver is essential.**

The purpose of this role is to provide a housing management function for the retirement living services. To summarise theRLA will be responsible for the daily monitoring of PIR systems and carrying out Health & Safety checks within the schemes. Dealingwith customers face to face queries and reporting repairs and Daily managing of the schemes and ensuring systems are up to date and relevant.

**DUTIES AND RESPONSIBILITIES INCLUDE**:

- Daily welfare checking on customers.
- Act as a point of reference on the phone or in a reception area as required.
- Assist in the provision of comprehensive housing management including working with tenancy agreements.
- Carry out day to day office administration functions to ensure that all records and files are

maintained and held securely and that the confidentiality of information is upheld.
- Report repairs and maintenance needs on behalf of the customer following agreed procedures.
- Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc.
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
- To ensure that the companies Health and Safety policy is fully implemented at the scheme,

ensuring customers are aware of the provision of security at the scheme at all times.
- Promote and encourage a high level of customer involvement, consultation and

communication.
- To monitor standards of maintenance and cleanliness by conducting regular site inspections.
- Monitoring and meeting relevant health and safety standards in properties.
- Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective.
- Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are

being met.
- To travel, within a reasonable distance, to provide cover to other schemes as required.

**ESSENTIAL REQUIREMENTS**:

- **Car driver is essential**:

- Experience of working with vulnerable and older people
- Experience of housing management duties
- Formal care, support or housing qualifications would be desirable
- Working in a customer focused environment.
- Basic IT skills.
- Good communication skills.
- Enhanced DBS check

**What we offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.



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