Customer Service Representative
5 months ago
**About us**
Envisage Management Limited is a small business in London. We are professional, agile and innovative.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Wellness programmes
**Customer Service Representative**
Envisage Management Limited is seeking a full-time Customer Service Representative to join our team in London. This position is responsible for providing top-notch customer service, answering questions, and assisting in the resolution of customer complaints. The Customer Service Representative will also be expected to provide accurate and timely information to management.
**Responsibilities**:
- Answer customer questions and provide information about the company, products, and services
- Resolve customer complaints about product quality and quantity
- Handle all aspects of customer satisfaction after the sale
- Build sustainable relationships and trust with all customers, high value statements, and follow up to ensure satisfaction
- Maintain a positive attitude and work well with other teams managers to foster a culture of respect, transparency, and trust
- Work well under pressure with a high sense of urgency while also being able to prioritize tasks based on importance based on the needs of the company and customers
- Ability to multi-task in a fast-paced environment while maintaining a positive attitude team environment.
**Skills**:
**Excellent communication skills - verbal and written**
- Excellent problem-solving skills - both analytical and analytical/analytical.
- Strong attention to detail, organizational skills, and ability to follow instructions.
- Ability to work independently with little supervision.
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 28 per week
**Salary**: £23,217.00-£25,272.00 per year
**Benefits**:
- Flexitime
- Free parking
- On-site parking
- Sick pay
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
- Negotiation: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- London (preferred)
Ability to Relocate:
- London: Relocate before starting work (preferred)
Work Location: In person
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