Contact Centre Agent
2 weeks ago
RWR RECRUITMENT have an excellent opportunity for a professional and committed person to work for our client based in Bristol.
We are looking for a Contact Centre Agent to join the team with an immediate start
**Job Type: Full Time.**
**Salary**: £22,500 +£150 bonus per quarter pending KPI’s are met
**Shifts**: Monday-Sunday 8hrs between 7am-7pm 7
- 1 in 4 weekends needs to be worked either a Saturday or a Sunday a day off will be given in the week
- 4 weekly rotas
- **Hybrid 2 days office 3 days WFH (can work in the office more days if preferred)**
*2 weeks of office based training to start.
**Weekly pay.**
Description:
- Answering inbound calls
- Evaluating problems and complaints of the callers
- Providing proper solutions, responding to the needs of customers
- Providing information about products and services, taking orders
**Skills**:
- Flexible, self-motivated and ability work with the minimum of supervision.
- Skilled listener, with a problem-solving attitude and able to articulate both verbally and in written form
- Maintaining a professional and courteous approach with other areas of the business, including Colleagues, couriers and third-party agents
- Data entry skills
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
**Salary**: £24,000.00 per year
**Benefits**:
- Flexitime
- On-site parking
Schedule:
- 8 hour shift
- Flexitime
- Weekend availability
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Call center: 2 years (preferred)
Work Location: Hybrid remote in Bristol
Reference ID: ADMIN/01JM
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