Admin Assistant Band 3

7 months ago


Liverpool, United Kingdom Liverpool Heart and Chest Hospital Full time

To maintain confidentiality in respect of all patient and staff information in line with Data Protection Act. To deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action. Search and obtain test results or documentation as requested by the clinical teams. Cash up clinic activity at the end of the clinic session.

To receive and process incoming and outgoing direct and electronic mail. To attend and minute service meetings as requested. Manage and prioritise own workload. Work as an effective team member, demonstrate good personal communication skills and actively promote excellent team and interdisciplinary relationships.

Monitor and action EMIS tasks in a timely manner. GENERAL RESPONSIBILITIES To ensure efficient running of office, holding accountability for monitoring and ordering stationery, maintenance of office equipment and reporting any concerns appropriately. To record compliments and/or complaints, reporting any complaints to KCS Admin Hub Manager. The post holder will be expected to carry out any other duties, as required, commensurate with their pay band.

To work with community and wider teams to ensure a coordinated approach is provided for service delivery. The post holder will be required to facilitate and support new starters to carry out their role. Ensure that that all patients with a planned admission are dealt with in a timely fashion, inputting patient data and arranging a TCI date as appropriate by liaising with other health professionals/ hospitals/secretaries as required. ORGANISATIONAL Being aware of and adhere to administrative procedures and protocols relevant to the post.

Observing and adhering to all Trust policies and procedures. Demonstrate Trust values and behaviours (outlined in staff handbook) at all times. EDUCATION AND TRAINING To contribute to and agree a continuing Personal Development Plan. Ensuring completion of timely PDR/Appraisal process with designated line manager.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management. To attend on-going refresher training within their job role as legislation changes and upgrades to the PAS / EMIS or other local systems are introduced. Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required. Participate in departmental meetings and awareness sessions as and when required.

Employees are expected to develop their IT skills necessary to support the tasks included in their post. They may be required to undertake any necessary training to support this.


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