Customer Support Advisor

2 days ago

Witney, United Kingdom iamproperty & iamsold Full time

**WHO ARE **WE?**

**We’re innovators and we’ve made big changes in our industry**

Employing over 350 teammates across the country, we’re the UK’s largest property auctioneer, market leader in online auction and the pioneers of the UK’s first end-to-end onboarding and sales progression platform.

**OUR PROMISE TO YOU**

Working in our team, you have the freedom to shape your career, be an innovator and be proud of the work you do. From auction and conveyancing specialists, to tech, sales, and marketing roles, we can help you find and grow your Super Future.

Not only will you enjoy a great benefits package, career progression opportunities and flexible hybrid working as standard, you’ll also benefit from learning and working with some of the most talented and passionate people in the sector.

We’re built on values that drive us, our decisions, our behaviour and everything inbetween.

**_Think you’ve got what it takes?_**

iam effective. iam Customer Focussed. iam Pioneering. iam Collaborative

**YOUR ROLE**

This is an exciting opportunity to join our newly acquired business VTUK - Openview who specialise in the supply of in-house software for letting agents and Estate agents. As Technical Support Advisor you will manage our client database and take calls and enquiries from clients who need system support with allocated tasks to complete on a daily basis.

**What you’ll be doing**:

- **You’re a problem solver**. Helping to find solutions that will allow clients to move forward with their day using our system effectively.
- **You’re a great communicator**. Communicating the issues raised and the solutions both internally and to our clients to ensure all parties are aligned. You will also follow up with clients typically every 6 months to ensure service is performing well and opportunities are being maximised.
- **You’re task driven.** Completing assigned tasks on time and managing your own workload
- **You’re a team player.** You’ll present yourself and iamproperty/openview in the best way to our partner agents, their clients your team and everyone else involved in the process.

**GOT SKILLS?**

**What are the top things you’ll bring to the role?**
- Previous experience in Technical Support/Product Advisor role
- Exceptional customer service skills
- Ability to manage and prioritise own tasks and helpdesk issues.
- Ability to converse with non-technical clients on IT issues and convey meaning without jargon.
- Build and maintain great relationships with clients and colleagues.
- Timely reporting of progress on helpdesk issues and escalation to second-line as required.
- Possess a professional, polite manner and tolerant of end-user frustrations

**WHAT NEXT?**

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Private medical insurance
- Referral programme
- Wellness programmes
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Bonus scheme

Ability to commute/relocate:

- Witney, OX29 6SW: reliably commute or plan to relocate before starting work (required)

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