Ward Clerk

3 weeks ago


Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

We are looking to recruit a part time Band 3 Ward Clerk to work closely with the clinical staff and Ward Manager on the Hyper Acute Stroke Unit. The hours of work are 7.5 hrs per week - Every Thursday.

The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit databases.

The role will be to provide varied administrative support for the ward. Acting as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries. Ensuring the electronic records for the patients are updated and dealing with any paperwork for their admission and discharge.

This is not a flexible contract.

Full training for this post will be given.

The role lends itself to an individual with a great deal of initiative, someone who enjoys working within a varied working environment and someone who thrives on helping others. It is an exciting and busy role and would suit anyone with good hospital administration experience, can work to tight deadlines, has excellent customer service skills and can offer first class support to the team they will be working closely with.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit databases.

RESPONSIBILITIES

1. Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.

2. Assist patients who may wish to claim expenses.

3. Book and track medical records. Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.

4. Liaise with other departments/hospitals to obtain medical records images and results for authorised users. File reports in the medical record.

5. Undertake other admin duties including managing post, filing, photocopying and ordering or stationary to ensure the smooth running of the ward.

6. Ensure all patient records are correct. Collect personal and confidential information from patients or relatives in order to complete the admissions process including assignment to correct consultant; and ensure patient admissions, discharges and transfers are recorded in a timely manner on the patient administration system. Ensure adherence with the Data Protection Act and Trust procedures in respect of confidentiality and the patient record.

7. Ensure that information on overseas patients is entered accurately onto EPR and communicated to the Overseas team, to ensure appropriate charges are processed.

8. Support the ward staff with arranging discharges, liaising with all necessary teams and coordinating patient transport as appropriate. Ensure that follow-up appointments are booked if required.

9. Monitor that discharge letters are completed before patients leave the ward. Report weekly to duty consultant any that are not done within 24 hours of discharge.

10. Ensure that transport for any discharges is booked at least 24 hours an advance. Be a ward ‘expert’ for transport booking ensuring that the nursing staff are able to book and check journeys.

11. Undertake surveys/audits as requested by the Ward Manager.

12. Provide cover for other ward clerks during periods of leave and absence.

13. To participate in the induction and training of new members of staff within the team

14. Liaise closely with the coordinator of each shift with regards to admissions and discharges.

15. Liaise with other departments in relation to inpatient appointment bookings and follow ups.

16. Liaisi


  • Cmu-a Ward Clerk

    4 weeks ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking to recruit a part time Band 2 Ward Clerk to work closely with the clinical staff and Ward Manager on one of our busy Acute General Medicine Wards - Ward CMU-A MAIN PURPOSE OF POST The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service...

  • Ward Clerk

    4 weeks ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are seeking an enthusiastic and knowledgable Ward Clerk for our Children's Theatre Direct Admissions service. This runs Monday to Friday and the post holder will be expected to start 07:30. To be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner To provide excellent customer care...

  • Ward Clerk

    4 weeks ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking to recruit a part time Band 2 Ward Clerk to work closely with the clinical staff and Ward Manager on the Hyper Acute Stroke Unit. The hours of work are every Saturday - 7.5 hours per week. The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting...

  • Ward Clerk

    4 weeks ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit databases....

  • Ward Clerk

    4 weeks ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit...

  • Ward Clerk

    2 weeks ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The purpose of this role is to provide an efficient and high standard of clerical service Maternity wards; to ensure that a welcoming and professional service is provided to patients and visitors; to ensure the smooth running of admin & clerical processes within Maternity wards. Patient administration underpins the patient journey and supports clinical...

  • Ward Clerk

    7 days ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The purpose of this role is to provide an efficient and high standard of clerical service on wards; to ensure that a welcoming and professional service is provided to patients and visitors; to ensure the smooth running of admin & clerical processes. Patient administration underpins the patient journey and supports clinical teams in delivering high quality...

  • Ward Clerk

    7 days ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Ward Clerk to join the Specialist Surgery team. We cater for a variety of specialities including Plastic reconstructive surgery, ENT, Ophthalmology and Maxillofacial surgery. Our friendly department consists of a 30 bed mixed ward and a day surgery unit for elective and emergency surgery and GPRU and HAPI...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    To provide professional administrative and secretarial support to allocated wards and ward managers. The post holder will also line manager a team of ward clerks overseeing their day-to-day duties, training and ongoing development. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    "Previous applicants need not apply" To provide professional administrative and secretarial support to allocated an ward and ward manager. The post holder will also line manager a team of ward clerks overseeing their day-to-day duties, training and ongoing development. We currently have a team of four ward managers assistants who support ward managers for...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health & Safety at Work Act 1974, Statutory Regulations and Trust Policies and Procedures. This will be supported by the provision of training and specialist advice where required. Act as a first point of contact in person or...

  • Ward Clerk

    7 days ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Provide administration support to clinical teams providing care for children and young people from 0-16 years Meet and greet Update admin, transfer and discharge records Facilitate patient flow Maintain patient records and systems Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a...

  • Ward Clerk

    6 days ago


    Oxford, United Kingdom Oxford University NHS Foundation Trust Full time

    The purpose of this role is to develop an efficient and high standard of clerical service to the CDU for both elective and non-elective emergency admissions, and to ensure that a welcoming and professional greeting service is provided to patients and visitors on their arrival to the Unit. To ensure the smooth running of the admission and discharge processes...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The Trauma services have an exciting opportunity for an advanced clinical practitioner to support the trauma wards at the JR site. Advanced clinical practice is delivered by experienced, registered health care practitioners and is characterised by a high degree of autonomy and complex decision making. This is underpinned by Master’s level education...