Front of House

3 months ago

Yeovil, United Kingdom Buckler's Mead Leisure Centre Full time

Job Advert

**About LED Community Leisure**

As a leading charitable leisure trust, LED manages leisure centres for the local community. As a not-for-profit organisation, we reinvest profits into our facilities to provide a community hub for everyone of all ages and abilities. LED Enterprises is our subsidiary company that houses our three hospitality outlets, Ocean, Pavilion and Exeter Airport.

**Why work for Bucklers Mead?**

Joining Buckler’s Mead Leisure Centre as a Front of House Team Member offers an unparalleled opportunity to work as part of a passionate team within a dynamic and community-focused environment. As a team member, you will oversee a diverse range of top-tier facilities, including a state-of-the-art gym, outdoor tennis courts, and an FA-accredited 3G football pitch, ensuring that we keep our customers happy every day. You'll have the chance to create opportunities for our fitness professionals who are dedicated to delivering high-quality classes and personalised support to our members. Our two versatile sports halls host a variety of activities, from circuit training to basketball and badminton, providing a stimulating and engaging atmosphere. At Buckler’s Mead, you'll make a tangible impact on the community's health and well-being whilst being part of a supportive, collaborative, and motivating workplace culture. 29.5c - 30c. First-timer or improver. Solo swimmer or with your family

**THE IMPACT YOU WILL HAVE**:
In a front of house role at Buckler’s Mead, the primary impact revolves around delivering exceptional customer service across various channels. This involves warmly welcoming and ensuring members feel valued during their visits, actively promoting LED memberships, and maintaining familiarity with centre activities. The responsibilities include handling customer inquiries, managing memberships, overseeing centre usage, and contributing to health and safety protocols. The role demands a positive and outgoing personality, clear communication skills, and a good telephone manner. Previous practical experience in customer service and first aid training are desirable qualifications that enhance your suitability for the position.

**WHAT YOU WILL BRING**:
Someone well-suited for this front of house role would bring a vibrant, engaging personality, evident in their ability to consistently provide outstanding customer service. Their prior experience in a customer-oriented environment equips them with the skills to communicate effectively, both verbally and in writing, ensuring a warm and welcoming atmosphere for every member interaction. Their adeptness in handling inquiries, managing memberships, and promoting services aligns seamlessly with the responsibilities outlined. Additionally, their previous exposure to first aid training adds an extra layer of preparedness to handle any unexpected situations that may arise within the centre.

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