Front of House

5 months ago


Yeovil, United Kingdom Buckler's Mead Leisure Centre Full time

Job Advert

**ABOUT LED COMMUNITY LEISURE**

As a leading charitable leisure trust, LED manages leisure centres for the local community. As a not-for-profit organisation, we reinvest profits into our facilities to provide a community hub for everyone of all ages and abilities. LED Enterprises is our subsidiary company that houses our three hospitality outlets, Ocean, Pavilion and Exeter Airport. As a multifaceted company we present an exciting opportunity for a Front of House Team member at Bucklers Mead Leisure Centre in Yeovil.

Buckler’s Mead Leisure Centre gives you plenty of variety you can workout in the gym, channel that Wimbledon spirit on the outdoor tennis courts or show off your skills on the FA accredited 3G football pitch. And let’s not forget the team of fitness professionals leading challenging classes and offering a few words of encouragement here and there. We also have two sports halls that host everything from circuit training to basketball and badminton. is between 29.5c - 30c. First-timer or improver. Solo swimmer or with your family

**THE IMPACT YOU WILL HAVE**:
In a front of house role at Buckler’s Mead, the primary impact revolves around delivering exceptional customer service across various channels. This involves warmly welcoming and ensuring members feel valued during their visits, actively promoting LED memberships, and maintaining familiarity with centre activities. The responsibilities include handling customer inquiries, managing memberships, overseeing centre usage, and contributing to health and safety protocols. The role demands a positive and outgoing personality, clear communication skills, and a good telephone manner. Previous practical experience in customer service and first aid training are desirable qualifications that enhance your suitability for the position.

**WHAT YOU WILL BRING**:
Someone well-suited for this front of house role would bring a vibrant, engaging personality, evident in their ability to consistently provide outstanding customer service. Their prior experience in a customer-oriented environment equips them with the skills to communicate effectively, both verbally and in writing, ensuring a warm and welcoming atmosphere for every member interaction. Their adeptness in handling inquiries, managing memberships, and promoting services aligns seamlessly with the responsibilities outlined. Additionally, their previous exposure to first aid training adds an extra layer of preparedness to handle any unexpected situations that may arise within the centre.

**WHATS IN IT FOR YOU?**
- Gym & Swim Membership (worth £347)
- My Staff Shop Employee Benefit Scheme (worth £1k - £1.5k)
- Employee Assistance Programme & Counselling
- Self-development Online Training
- Flexible Working
- Pension Scheme
- Staff Perks Discount Card
- Voluntary Health Cash Plan
- Shout Out Award Scheme
- Up to 33 Days Annual Leave (Inc. B/H)
- Uniform
- Free Bowling for Team Member & their household at Ocean
- Free Soft Play for dependents of Team Members at Ocean


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