Customer Service Advisor

3 weeks ago


London, United Kingdom London Borough of Barking and Dagenham Full time

**About this job**:
We are looking for an enthusiastic Customer Service Officer with call centre experience to work within our Housing Repairs team. You will be solving our residents’ problems from start-to-finish, so they get back to enjoying their lives as quickly and effortlessly as possible. You will be empowered to provide customers with support, advice, and the peace of mind that their current issue will be resolved. Our intensive training will give you the knowledge and systems skills to set you up for success as long as you have the right attitude and If you are passionate about helping others, then this could be the start of something special.

**Special requirements for this post**:
The role is 100% home based so you will need to have a reliable internet connection.

**About you**:

- You are a great listener who remains calm and gets a buzz out of building relationships
- You love working in a fast-paced and changing environment
- You are always trying to develop yourself and learn quickly
- You are known for being supportive and patient
- Leaving customers happy is your passion

**About us**:
**_Passionate, dedicated, making a difference - then come and work with us_**

Customer service is at the heart of what we do here at the London Borough of Barking and Dagenham. We aim to deliver each one of our residents a personal experience with a warm, human touch. To help us achieve this, we are on the look-out for talent to join our customer services team who love helping others, enjoy problem-solving and are ready to go above and beyond for our residents.

Our borough is vibrant and diverse, and this is something we are proud of. With our DRIVE values as the foundation to delivering our services, we value the diversity of people who live, work and visit Barking and Dagenham and it is our vision to create a place where people understand, respect and celebrate each other’s differences.

In addition to this, we investment in your learning and development as well as a commitment to your wellbeing.



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