Lettings Administrator

5 months ago


Leeds, United Kingdom YPP Lettings & Management Company Limited Full time

**YPP is an incredibly vibrant and rapidly expanding business located in the lively city of Leeds. With an ever-growing property portfolio that stretches across England, we have successfully provided thousands of students and professionals with their luxury accommodation over the past decade.**

**If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you. In return for your dedication, we offer comprehensive tools and resources to help you develop your talents and progress within the company, all tailored to your unique strengths and interests.**

**We are currently seeking a Lettings Administrator who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.**

**Our benefits package includes cycle-to-work scheme, birthday leave, additional leave for house moves, work anniversary vouchers, length of service bonuses, agile working, engaging team events, and so much more.**

**At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.**

**Join us as we continue to make a positive impact and create extraordinary experiences together.**

**Job title: Lettings Administrator**

**Location: Leeds**

**Terms: Temporary Contract; Full time; Monday - Friday; 9am - 5.30pm.**

**Salary/rate: £20,000 - £24,500 dependent on experience**

**About the role**:
The Lettings Administrator will be proactive and who’s not afraid to get stuck in. This role will be vital part of the team with assisting on a range of duties, from meeting and greeting customers to dealing with deposit negotiations.

**Responsibilities**:

- Meeting and greeting customers
- Assisting customers with their enquiries face to face or over the phone
- Communicating with tenants on end of tenancy costings
- Setting up inventories through Hive & conducting mid-term inspections
- Using our systems to input & store tenants details, calendar management, matching leads with properties, creating active tenancies, putting in payment plans, renewing & archiving tenancies
- Supporting and actively participating in receptionist & customer service reps’ tasks when needed
- Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance) and also conducting inspections when complaints are received, for example suspicion of smoking, noise, pets
- Handing out move in/out packs & keys and checking all relevant documentation in on file
- Any other administrative tasks; and
- Working to weekly and monthly targets.

**Essential Requirements**:

- Minimum GCSE grades C or above in maths and English or equivalent
- Good working knowledge of Excel, Word and PowerPoint is highly essential
- Capability to prioritise and multitask effectively with good time management and organisational skills
- Excellent levels of accuracy
- Initiative to learn and the ability to self-motivate

**Desirable Requirements**:

- Multilingual
- Previous experience in a Property related role.
- Previous customer service experience

**Job Types**: Full-time, Temporary
Contract length: 6 months

Pay: £20,000.00-£24,500.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Lettings Administrator


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